Brook Wilson
Columbus,OH
Summary
Dedicated professional with a proven track record in diverse customer-centric roles. Excited to leverage expertise in client onboarding, cross-departmental coordination, and efficient process management to contribute to FMX's dynamic Customer Success team.
Overview
2
2
years of professional experience
Work History
Implementation Specialist
Doyle HCM
04.2023 - Current
- Spearheaded client onboarding and smooth hand-off ensuring a positive introduction to the company.
- Directed cross-departmental efforts for seamless client implementations within the projected timeframe
- Identified opportunities for client upgrades, contributing to upselling and cross-selling.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
Bank Teller
PNC Bank
06.2022 - 04.2023
- Managed transactions and provided customer service in a low-middle income branch
- Processed diverse daily client transactions, including high cash volumes, with meticulous record-keeping
- Ensured compliance and accuracy in record-keeping, resolving outages, overages, and errors with attention to detail.
- Streamlined teller operations for better workflow by implementing time-management strategies.
Patient Services Specialist
Columbus Ophthalmology Associates
08.2021 - 06.2022
- Investigated, triaged, and resolved patient issues, fostering a positive experience during visits.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient check-ins.
- Coordinated referrals to other healthcare professionals as needed, promoting a smooth care transition for patients.
Education
Bachelor's - Business Administration And Management
Franklin University
05.2024
Associate of Science - Business Management
Columbus State Community College
05.2019
Skills
- Client Onboarding
- Cross-Departmental Coordination
- Efficient Process Management
- Issue Resolution
- Proficient in MS Office Essentials
- Time Management
- Project Management
- Customer Support
- Customer Training to ensure proper use software
Timeline
Implementation Specialist
Doyle HCM
04.2023 - Current
Bank Teller
PNC Bank
06.2022 - 04.2023
Patient Services Specialist
Columbus Ophthalmology Associates
08.2021 - 06.2022
Bachelor's - Business Administration And Management
Franklin University
Associate of Science - Business Management
Columbus State Community College
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