Brooke Adams
DeLand
Summary
Dynamic and dedicated professional with experience as a Detention Service Officer at Seminole County Sheriff Office, skilled in security protocols and de-escalation techniques. Proven ability to lead teams and ensure safety through effective surveillance and policy enforcement, while maintaining high standards of customer service and stress tolerance in challenging environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Detention Service Officer
Seminole County Sheriff Office
10.2022 - Current
- Inspected facility regularly for security breaches, contraband and unsanitary conditions.
- Observed conduct and behavior of detainees to prevent disturbances and escapes.
- Processed property and cash bond payments for bail.
- Monitored door access and security cameras to provide safety and security of facility.
- Observed behavior of residents individually and in groups.
- Conducted routine and emergency head counts.
Crew Trainer
McDonald's
05.2020 - 09.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Provided coaching and mentoring to employees.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Took orders, prepared meals, and collected payments.
Education
Deland High School
DeLand, FLAssociate of Arts - Nursing
Daytona State College
Daytona Beach, FL05-2027
Skills
- De-escalation techniques
- Security protocols
- Stress tolerance
- Policy enforcement
- First aid administration
- Surveillance
- Teamwork
- Leadership
- Technology Use
- Customer Service
- Multitasking and organization
Certification
- CPR eCard code #255415113121 Exp. 11/2026
Timeline
Detention Service Officer
Seminole County Sheriff Office
10.2022 - Current
Crew Trainer
McDonald's
05.2020 - 09.2022
Deland High School
Associate of Arts - Nursing
Daytona State College
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