Brooke Albers
Ashwaubenon
Summary
Dynamic office support professional with a proven track record at FedEx Freight, excelling in middle office operations and ongoing client support. Demonstrated expertise in over short & damage policy handling and strong communication skills, driving operational efficiency and enhancing customer relationships. Committed to maintaining high standards and fostering teamwork to achieve organizational goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Office Support
FedEx Freight
2004 - Current
- Streamlined front-office processes, managing phone communications and email correspondence to foster customer loyalty.
- Facilitated improved office organization and productivity by establishing and maintaining precise data entry, filing, and document management systems.
- Managed material handling processes through proficient operation of forklifts and pallet jacks, ensuring compliance with OSHA regulations.
- Implemented effective storage solutions and coordinated with supervisory staff to optimize prioritization of critical shipments.
- Executed regular inventory audits and stock counts, implementing precise weight assessments to enhance labeling accuracy and tracking efficiency.
- Evaluated compliance metrics and enhanced regulatory documentation to guarantee alignment with company policies and support audit processes.
- Identified key issues through thorough evaluation of complex data sets, resulting in actionable insights for senior leadership's strategic decisions. Enhanced team capabilities through effective leadership and training programs.
- Facilitated skill development by mentoring junior staff in research methodologies and providing technical troubleshooting assistance.
- Orchestrated team interactions and delivered strategic direction to guarantee effective execution of extensive projects.
- Showcased advanced time management and critical thinking capabilities, effectively navigating stringent deadlines in fast-paced work conditions.
Education
No Degree - General Studies
University of Wisconsin, Green Bay
Green Bay, WIHigh School Diploma -
Green Bay West High
Green Bay, WI06.2003
Skills
- Office support
- Middle office operations
- Ongoing client support
- Office equipment handling
- Administrative and clerical support
Certification
- Forklift Training - 2023
Timeline
Office Support
FedEx Freight
2004 - Current
No Degree - General Studies
University of Wisconsin, Green Bay
High School Diploma -
Green Bay West High