Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic

CORALEE GIBSON

PETERSBURG,VA

Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Program Support Technician/Adm. Office Spec. III

Richmond, VA
03.2020 - Current
  • Coordinated placement and monitors Local Jail Contract Work Release Program beds for both male and female offenders within the state correctional system
  • Served as a liaison with the local and regional Jail facilities and the VADOC facilities
  • Prepared correspondences, jail contracts, and reports
  • Able to work independently and be proactive in identifying opportunities and recommending solutions
  • Worked collaboratively with other departments to help solve clerical issues
  • Received and reviewed incoming e-mails requested for information; determined if the e-mails needed further research
  • Gathered and assembled the necessary information and submit that information to the appropriate mangers
  • Responded to e-mails that don’t require supervisory review or resolution.

Program Support Technician/ Adm. Office Spec. II

Vehicle
Richmond, VA
04.2019 - 03.2020
  • Worked with office operational principles, office equipment and use of standard business forms and filing systems
  • Demonstrated ability to interpret, explain and apply policies, procedures and state and federal law and regulations
  • Frequented contacts include internal and external customers to gather information or provide information
  • Resolved problems and makes recommendations for improvements
  • Answered incoming calls and assume other receptionist duties when needed
  • Managed workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly
  • Implemented and monitor programs as directed by management, and see the programs through to completion
  • Worked with the information technology systems to create and update data

Customer Service Technician

Vehicle
Petersburg, VA
07.2018 - 04.2019
  • Attracted potential customers by answering product and service questions
  • Opened customer accounts by recording account information
  • Resolved product or service problems by clarifying the customer's complaint
  • Maintained customer records by updating account information
  • Restocked documents and books on shelfs
  • Surrendered customers license plates
  • Reviewed title applications to ensure specific criteria is met and the forms are is completed properly
  • Balanced cash drawer with daily report
  • Administered road test and motorcycle tests
  • Processed cash, check, and credit transactions daily
  • Balanced cash drawer
  • Renewed, reissued, issuing duplicate, supplemental, substitute and original vehicle titles

Sheriff Deputy/ Correctional Officer

Henrico County Sheriff Office
Henrico, VA
08.2014 - 03.2016
  • Supervised inmates at meals or work duties (60-120 inmates)
  • Supervised movements throughout the jail
  • Wrote reports on daily activities and on incidents that occurs in the jail
  • Answered telephone to give assistance to inmates or public
  • Searched inmates for contraband items
  • Inspected Facilities to Ensure That They Meet Standards
  • Responsible for the discipline, control, security and safety of inmates
  • Investigated and report incidents and crimes within the facility
  • Conducted periodic roll-calls and accounts for all residents during a shift

Sales Representative

JC Penny, White Oak Village
Richmond, VA
11.2012 - 06.2013
  • Served customers by selling products and meeting customers needs
  • Coordinated with team members and departments to optimized sales efforts
  • Generated Sales (Handling Money)
  • Merchandised
  • Communicated to customers and prosect products pin points to appropriate departmsnts
  • Assisted in ringing up sales at registers and/or bagging merchandise

Front Desk Executive

Richmond Police Training Academy
Richmond, VA
08.2011 - 05.2012
  • Answered the phone in a timely manner and direct calls to the correct offices
  • Created and managed both digital and hardcopy filing systems for all partners
  • Greeted clients as soon as they arrive and connect them with the appropriate party
  • Checked visitors in and direct or escort them to specific destinations
  • Helped maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs
  • Performed other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Education

Diploma - Human And Social Services Assistant

Bryant & Stratton College
Online
05.2021

Bachelors of Arts - Humanities and Social Sciences

Virginia Union University
Richmond, VA
05.2014

Skills

  • Administrative Support
  • Support Services
  • Problem-Solving
  • Windows XP/Vista
  • Verbal and Written Communication
  • Customer Communication and Empathy
  • Microsoft Windows and Office
  • Customer Service
  • Attention to Detail
  • Teamwork and Collaboration
  • Multitasking and Prioritization
  • Organizational Skills
  • Data Recovery
  • Friendly and Patient
  • Proficiency in Office programs
  • Program support
  • Office support (phones, faxing, filing)
  • Office Support
  • Back office
  • Supporting personal needs
  • Advanced knowledge of MS Office Suite

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Program Support Technician/Adm. Office Spec. III

03.2020 - Current

Program Support Technician/ Adm. Office Spec. II

Vehicle
04.2019 - 03.2020

Customer Service Technician

Vehicle
07.2018 - 04.2019

Sheriff Deputy/ Correctional Officer

Henrico County Sheriff Office
08.2014 - 03.2016

Sales Representative

JC Penny, White Oak Village
11.2012 - 06.2013

Front Desk Executive

Richmond Police Training Academy
08.2011 - 05.2012

Diploma - Human And Social Services Assistant

Bryant & Stratton College

Bachelors of Arts - Humanities and Social Sciences

Virginia Union University

Similar Profiles

CREATE PROFILE
CORALEE GIBSON