Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Arita-Zamora

Brooke Arita-Zamora

Las Vegas,NV

Summary

Promoted safe environment for staff and participants while maintaining responsible operations of programs. Demonstrated diplomacy, objectivity, positive attitude and high energy. Approached each day and unique challenges with enthusiasm, patience and humor. Responsible Stocker with excellent blocking, facing and customer service skills coupled with 7 years of experience. Fast worker with attention to detail and completeness.

Overview

6
6
years of professional experience

Work History

Recreational Assistant

Hollywood Aquatics Center
09.2019 - 06.2023


  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Responded to public inquiries to provide information about programs and facilities.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Performed light custodial duties to provide clean and inviting facilities.

Stock Associate

Ross Dress For Less
08.2018 - 02.2020
  • Maintained effective team member communication.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and directed to requested products.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.

Sales Associate / Operations

Kohl's
09.2017 - 04.2019
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed efficient cash register operations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Bachelor of Arts - English Literature

Nevada State College
Henderson, NV
12.2022

Skills

  • Cash Handling
  • Call Transfers
  • Stockroom Procedures
  • Customer Service
  • Overseeing Employees
  • Team Leadership
  • Cash Register Operations

Timeline

Recreational Assistant

Hollywood Aquatics Center
09.2019 - 06.2023

Stock Associate

Ross Dress For Less
08.2018 - 02.2020

Sales Associate / Operations

Kohl's
09.2017 - 04.2019

Bachelor of Arts - English Literature

Nevada State College

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Brooke Arita-Zamora