FRANCISCO JIMENEZ
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Relations Representative
The William Vale
07.2023 - Current
- Anticipated and handled guest needs or concerns with high attention to detail in an 183-room hotel
- Managed multi-line telephone system, directed callers, and took messages, adhering to Forbes standards
- Logged guest interactions via email, phone, and in-person in the computer system
- Delivered personalized amenities to VIPs and handled billing information over the phone.
Business Development Representative
Mews
07.2022 - 05.2023
- Managed online inquiries and assisted guests and travel partners throughout the sales cycle
- Developed business pipeline using cold and warm techniques, maintaining updated records in CRM
- Collaborated with account executives to penetrate new accounts, identify potential customers, and coordinate product demonstrations
- Used SalesForce and Outreach.io to manage current portfolio and prospective leads.
- Conducted market research to identify new business opportunities and target areas for expansion.
Sales Coordinator
The Villa Group Resorts
08.2020 - 02.2021
- Followed detailed directions from management to complete daily paperwork and data entry
- Gathered and examined information from multiple sources to generate analysis
- Supported Weddings Department during event days with operational support
- Formulated and generated analysis related to assigned research topics.
Waiter
Mont Bar
04.2019 - 08.2019
- Followed Michelin service standards.
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Ensured timely table check-ins to assess food and beverage needs
- Kept server areas clean and stocked to increase efficiency
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Bachelor of Science - Hospitality Administration And Management
Les Roches Global Hospitality Education
Crans-Montana, Switzerland02.2022
Skills
- Salesforce Administration
- Proficiency in Microsoft Office and G Suite
- Alice by Actabl
- Infor Hospitality Management Solution
- Data Entry and Maintenance
- Lead Qualification
- VIP Services
- Telephone Etiquette
- Food and beverage knowledge
Certification
- Driver's license
- Student pilot license
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Guest Relations Representative
The William Vale
07.2023 - Current
Business Development Representative
Mews
07.2022 - 05.2023
Sales Coordinator
The Villa Group Resorts
08.2020 - 02.2021
Waiter
Mont Bar
04.2019 - 08.2019
Bachelor of Science - Hospitality Administration And Management
Les Roches Global Hospitality Education
- Driver's license
- Student pilot license
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