Brooke Baker
Brooksville,FL
Summary
Dedicated professional specializing in customer relationship management and communication. Demonstrated success in swiftly resolving concerns and improving service quality. Proven track record of enhancing customer satisfaction and loyalty through effective strategies.
Overview
5
5
years of professional experience
Work History
Sounds and Media Director
Brooksville Community Church
Brooksville, Florida
08.2025 - Current
- Provide administrative support, including calendar management, guest reception, and phone call direction.
- Support pastors in church communications with church communications and newsletter updates for effective outreach.
- Coordinate volunteer background checks to ensure compliance with safety protocols and enhance community trust.
- Operate soundboard on Sunday mornings to deliver high-quality audio during services.
- Edite videos for events and online content to boost viewer engagement and promote church activities.
- Update church website regularly to provide accurate information and improve user accessibility.
Assistant Manager
The Ice Cream Barr
Brooksville, Florida
08.2025 - Current
- Trained and mentored employees to maintain high cleanliness, efficiency, and service standards.
- Resolved customer concerns swiftly while delivering exceptional service.
- Support daily operations and assist with employee scheduling for optimal staffing.
- Managed inventory to ensure product availability met customer demand.
- Conducted interviews and evaluated candidates to strengthen team composition.
Registration Specialist
Lehigh Valley Healthy Network
Bethlehem, PA
09.2022 - 07.2025
- Engaged patients during appointment registration, creating welcoming atmosphere and enhancing overall service experience.
- Educated patients on insurance coverage details, improving their understanding and aiding in informed decision-making.
- Scanned insurance cards and patient IDs to ensure accurate charting in Epic, updating records.
- Reviewed daily schedules for scheduling conflicts, collaborating with colleagues to resolve issues effectively.
- Organized office layout to improve daily workflow efficiency.
Social Director
Sacred Heart Assisted Living
Northampton , PA
11.2021 - 07.2022
- Coordinated weekly and monthly events to enhance engagement and community among senior residents.
- Served as liaison between executive director and residents, ensuring effective communication and addressing resident needs.
- Created welcoming atmosphere for new residents and supported existing residents to promote inclusivity.
- Maintained organization and comfort of facilities for both residents and staff.
Activities Assistant
Sacred Heart Assisted Living
Northampton, Pennsylvania
05.2021 - 11.2021
- Designed and hosted daily social activities that promoted social interaction and emotional well-being among residents.
- Adapted and implemented interactive activities to ensure resident engagement while adhering to current event restrictions.
- Facilitated meaningful one-on-one conversations with residents, including those with dementia, to provide emotional support during COVID-19.
Education
Bachelor of Science - Psychology
Indiana Wesleyan University
Marion, IN05-2021
Skills
- Audio equipment management
- Media production support
- Schedule coordination
- Process improvement
- Customer service
- Training and mentoring
- Team collaboration
- Problem solving
- Effective communication
Timeline
Sounds and Media Director
Brooksville Community Church
08.2025 - Current
Assistant Manager
The Ice Cream Barr
08.2025 - Current
Registration Specialist
Lehigh Valley Healthy Network
09.2022 - 07.2025
Social Director
Sacred Heart Assisted Living
11.2021 - 07.2022
Activities Assistant
Sacred Heart Assisted Living
05.2021 - 11.2021
Bachelor of Science - Psychology
Indiana Wesleyan University