Brooke Barone
Philadelphia,PA
Summary
I graduated high school June 2002 and was pregnant with my first child. I got married and was a full time homemaker but I would clean houses on the weekends. I would take little jobs on the side watching children and caring for elderly people so I could still be a full time mom to my son. When my son started kindergarten I got a full time job at Home Depot in September of 2008 and worked until January 2010 due to the birth of my daughter February 2010. I started a new job as a secretary September 2010 and worked until September 2011. I was offered a job as a care giver with better pay for a sick elderly man and I started doing that job October 2012 until his passing in January 2016. My daughter was in school full time so I started working full time cleaning houses. When the pandemic hit in 2020 I stopped cleaning houses until 2021. I started working at home for this temp agency intellis in December of 2021 putting patients medical information into a new filling system. June 2022 I was asked for temporary help in an office that a family member ran for a private broker at shipping company because an employee left unexpectedly and they needed help until they found someone for the position. I worked a few months until the position was filled in January 2023. I am currently still cleaning homes part time.
Overview
22
22
years of professional experience
Work History
House Cleaner
Self Employed Services
Philadelphia, PA
06.2002 - Current
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Organized closets according to customer specifications.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Disinfected kitchen utensils like cutting boards and knives after use.
- Removed lint from carpets using a vacuum cleaner attachment.
- Swept patios or decks of debris or leaves with a broom or blower.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Washed windows inside and outside as needed.
- Applied waxes to woodwork or tile floors for protection against wear-and-tear.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Emptied wastebaskets and replaced liners.
- Transported trash bags to designated outdoor receptacles for disposal.
- Polished metal fixtures in kitchen and bathroom areas.
- Swept, mopped, vacuumed and polished floors of all types.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Maintained and organized cleaning supplies stock.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Returned rooms to occupant-ready status to satisfy future guests.
- Responded to requests from guests regarding housekeeping needs.
- Scrubbed kitchen appliances, countertops and fixtures.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Sanitized all areas of the hotel lobby and public restrooms.
- Changed bed linens and towels, tidied up rooms.
- Organized closets with hangers for guests' clothing items.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized living spaces to promote functionality and aesthetics.
- Laundered linens, towels, and clothing for clients in a timely manner.
- Swept outdoor walkways and patios for a tidy exterior presentation.
- Communicated with clients on special requests or concerns regarding their home.
- Upheld client privacy by respecting personal boundaries within their homes.
- Demonstrated adaptability when faced with last-minute schedule changes or additional tasks.
- Monitored expiration dates on food items in the pantry and refrigerator.
- Disinfected high-touch surfaces daily to prevent illness transmission in households.
- Utilized steam cleaners for various tasks such as upholstery care.
- Assisted elderly clients with basic housekeeping needs while providing companionship.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Swept and damp-mopped private stairways and hallways.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
Secretary
Horizon Mid Atlantic
Philadelphia, PA
03.2022 - 01.2023
- Maintained organized filing system of paper and electronic documents.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Data Entry Clerk
Temp Agency
Philadelphia, PA
12.2021 - 09.2022
- Maintained database by entering new and updated customer and account information.
- Identified and corrected data entry errors to prevent duplication across systems.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Exceeded quality goals to support team productivity.
- Followed data program techniques and procedures to maintain data entry requirements.
- Reviewed and updated account information in company computer system.
- Proofread and edited documents to correct errors.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Verified outdated data and implemented necessary changes to records.
- Completed database backups to secure information.
- Stored hard copies of data in organized files to optimize retrieval.
- Supported data entry across departments as requested, switching promptly to new projects.
- Gathered and documented statistical information to generate reports.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
Caregiver
Caregiver for elderly man
Philadelphia, PA
09.2011 - 01.2016
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed care plan and directions to administer medications.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support to clients during difficult times.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Reported concerns to nurse supervisor to promote optimal care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Coordinated transportation services for clients when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assisted clients with daily personal hygiene and grooming tasks.
- Provided companionship and emotional support to elderly clients.
- Prepared nutritious meals and assisted with feeding when necessary.
- Performed light housekeeping duties, including laundry and dishes.
- Administered medication under supervision of healthcare professionals.
- Assisted clients in transferring, walking, and maintaining mobility.
- Accompanied clients to appointments and social outings.
- Maintained accurate records of client care and progress.
Secretary
Reinforced Iron Workers Local 405
Philadelphia, PA
09.2010 - 09.2011
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Received and screened a high volume of internal and external communications, including email and mail
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Cashier/Customer Service
Home Depot
Philadelphia, PA
09.2008 - 01.2010
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Processed refunds for worn, damaged and broken merchandise.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Saint Maria Goretti High School
Philadelphia, PA06-2002
General -
Community College of Philadelphia
Skills
- Meticulous attention to detail
- Time management
- Professional and mature
- Patient charting
- Resourceful
Accomplishments
- Microsoft Office proficiency
- Self-directed
- Schedule management
- Mail management
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Summary Text
Dedicated and focused secretary who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Specializing in administrative support to any busy office setting. Committed to delivering high quality results with little supervision. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues, as well as completing daily computer tasks. Flexible and hardworking with the drive to succeed.
Timeline
Secretary
Horizon Mid Atlantic
03.2022 - 01.2023
Data Entry Clerk
Temp Agency
12.2021 - 09.2022
Caregiver
Caregiver for elderly man
09.2011 - 01.2016
Secretary
Reinforced Iron Workers Local 405
09.2010 - 09.2011
Cashier/Customer Service
Home Depot
09.2008 - 01.2010
House Cleaner
Self Employed Services
06.2002 - Current
High School Diploma -
Saint Maria Goretti High School
General -
Community College of Philadelphia