Kelsi Burkett
Beulaville,NC
Summary
Committed to ensuring customer satisfaction by providing personalized support and guidance, while excelling in customer service and relationship building. Highly dependable, with a commitment to learn and grow in every roll. Highly skilled in conflict resolution and keeping a positive demeanor with proven skills in establishing rapport with clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
House Cleaner
Field Day Cleaning and LawnCare
04.2022 - Current
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Professional Pet Groomer
PetSmart Charities
03.2020 - 02.2025
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Solved challenging grooming issues with creative solutions, ensuring a positive outcome for both the pet and its owner.
- Developed strong relationships with clients by offering personalized grooming recommendations based on breed-specific needs.
- Streamlined appointment scheduling process, resulting in reduced wait times for clients and their pets.
- Maintained a safe working environment, minimizing the risk of injury to both pets and staff members.
- Increased repeat business through exceptional customer service and attention to detail in grooming tasks.
- Mentored junior groomers as they developed their skills, providing guidance on best practices for specific breeds and situations.
Cashier
Walmart
01.2019 - 12.2019
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
TJ Max
08.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Cashier
Price Cutters
03.2018 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Denison High School
Denison, TX05-2019
Skills
- Strong Professional Communication Skills
- Meticulous Attention to Detail
- Highly Dependable
- Scheduling
- Building and Maintaining Relationships with Clients
- Willingness to Learn and Grow
Certification
Professional Pet Stylist
Timeline
House Cleaner
Field Day Cleaning and LawnCare
04.2022 - Current
Professional Pet Groomer
PetSmart Charities
03.2020 - 02.2025
Cashier
Walmart
01.2019 - 12.2019
Sales Associate
TJ Max
08.2018 - 01.2019
Cashier
Price Cutters
03.2018 - 06.2018
High School Diploma -
Denison High School
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