Brooke Bauman
Merritt Island
Summary
Dedicated and detail-oriented Emergency Department Patient Service Specialist with experience providing efficient patient registration and insurance verification in a fast-paced healthcare environment. Strong ability to multitask, communicate effectively with healthcare teams, and prioritize accuracy while supporting quality patient care and efficient emergency department operations.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist
Health First Cape Canaveral Hospital
Cape Canaveral, FL
03.2024 - Current
- Registered emergency room patients quickly and accurately while maintaining a calm, professional demeanor in a fast-paced environment.
- Assisted patients and families with the registration process while providing excellent customer service and compassion.
- Collected and verified patient demographic, insurance, and billing information to ensure accurate medical records.
- Verified insurance eligibility and benefits using electronic verification systems.
- Obtained patient consent forms, HIPAA acknowledgments, and other required registration documents.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
Restaurant Server
Grills Seafood & Tiki Bar
Cape Canaveral, FL
04.2022 - Current
- Cultivated relationships with regular customers to enhance guest experience.
- Trained new servers on procedures and customer service standards to ensure consistent service quality.
- Resolved customer complaints using communication and problem-solving skills to foster long-term loyalty.
Restaurant Manager
Melting Pot
Viera, FL
01.2021 - 04.2022
- Interviewed job applicants, processed new hire paperwork, and trained new hires to ensure smooth onboarding and integration into the team.
- Scheduled department staff strategically to maintain proper coverage based on business volume.
- Scheduled department staff to align with business volume, optimizing service levels during peak and off-peak hours.
- Modeled company core values and culture to inspire team members and foster a positive work environment.
Education
GPA 3.0 -
Chattahoochee Technical College
Acworth, GAGPA 3.0 -
Dalton State College
Dalton, GAHigh School Diploma -
Etowah High School
Woodstock, GASkills
- High-Volume Support
- Patient Care Empathy
- Excellent Customer Service
- Attention to Detail
- Strong Communication Skills
- Patient Interaction
Timeline
Patient Service Specialist
Health First Cape Canaveral Hospital
03.2024 - Current
Restaurant Server
Grills Seafood & Tiki Bar
04.2022 - Current
Restaurant Manager
Melting Pot
01.2021 - 04.2022
GPA 3.0 -
Dalton State College
High School Diploma -
Etowah High School
GPA 3.0 -
Chattahoochee Technical College