Gabriela Llamas

Efficiently manage 45–60 patient interactions daily, ensuring seamless check-in/out, accurate demographic and insurance updates, and adherence to individualized care requirements. Streamlined patient flow and scheduling coordination, reducing delays and improving overall clinic efficiency. Proactively maintain a safe, accessible, and well-equipped waiting area, anticipating patient needs and supporting staff operations. Coordinate patient and equipment transport across departments, enhancing workflow and minimizing disruptions. Serve as a key liaison between patients and clinical staff, fostering clear communication, patient satisfaction, and a positive care experience.

Executed logistical coordination for van runs between Vermont buildings and USPS locations, ensuring timely delivery and pickup of documents.

Operated a straight truck (box truck) to transport files and materials, adhering to all safety and maintenance standards.

Performed routine vehicle checks and coordinated maintenance to ensure vehicle readiness.

Lifting and transporting pallets, carts, and crates of documents, ensuring safe and secure handling of all materials.

Assisted in additional responsibilities when not driving, ensuring continued operations without disruption.

Organized confidential documents and managed file retrieval processes to ensure timely access to essential files.

Gathered work orders for government officers and executed file pulls, refiling, and returning documents to shelves.

Monitored and managed inclusion of new files, ensuring all data was properly organized and updated in the system.

Provided help desk support by addressing inquiries and troubleshooting issues related to file systems and documentation.

Maintained consistent communication between the building, government personnel, and contractors to ensure smooth workflow.

Multitasked by managing various administrative responsibilities, from data entry to document sorting and organization.

Processed classified immigration-related forms, including I-918 (VAWA), I-192, I-485, I-130, I-765, and I-360 with a high degree of accuracy and confidentiality.

Keyed, audited, corrected, and consolidated data, ensuring timely and error-free document submission.

Maintained compliance with confidentiality and security protocols while handling sensitive client data.

Utilized Citrix software for seamless file management, optimizing retrieval and submission of forms.

Resolved discrepancies in rejected forms, reprocessed documents, and corrected data issues to ensure compliance.

Coordinated with cross-functional teams to meet deadlines and handle large-volume documentation efficiently.

Efficiently managed 50+ inbound and outbound calls daily, providing solutions to complex medical claims, benefits, and eligibility inquiries, while maintaining excellent customer satisfaction.

Demonstrated proficiency in handling high-stakes conversations and resolving sensitive issues related to medical benefits and eligibility, often under time-sensitive circumstances.

Established rapport with members and providers, offering tailored solutions and resolving inquiries with a high level of professionalism.

Acted as the primary Spanish-speaking liaison for both members and healthcare providers, facilitating effective communication and support.

Utilized strong problem-solving abilities to address complex issues, maintaining excellent customer satisfaction even under high-pressure conditions.

Delivered consistent, exceptional service while adhering to company standards, ensuring customer concerns were resolved promptly and efficiently.

Executed high-volume data entry tasks with an emphasis on maintaining strict compliance with privacy and confidentiality standards while processing sensitive immigration forms, including I-918, I-918A, I-918B, I-192, I-485, I-130, I-765, and I-360.

Keyed data from sensitive immigration documentation with efficiency and precision.

Adapted quickly to task changes, ensuring prompt processing of forms to meet deadlines.

Worked effectively within a team environment, supporting peak volume periods while adhering to strict confidentiality protocols.