Maryori Chavez
Delray Beach,FL
Summary
Dedicated and bilingual pre-med college student with a passion for patient care, seeking an entry-level position in a hospital environment. Certified Phlebotomy Technician with two years of customer service experience, eager to leverage strong interpersonal skills and problem-solving abilities to contribute to a compassionate healthcare team.
Overview
1
1
Certification
Work History
Receptionist
Various Nail Salons
- Greeted and assisted visitors with a warm demeanor, ensuring a positive first impression
- Managed a high volume of incoming calls, efficiently directing them to the appropriate personnel
- Addressed customer inquiries and resolved issues promptly, enhancing client satisfaction
- Utilized bilingual skills (English and Spanish) to communicate effectively with diverse clients
- Maintained an organized and professional reception area, fostering a welcoming environment.
Customer Service Representative
- Assisted customers in-person and over the phone, actively addressing their needs and concerns
- Processed orders, returns, and exchanges efficiently, contributing to high customer satisfaction rates
- Collaborated with team members to streamline processes, reducing wait times and enhancing service efficiency
- Gathered customer feedback to identify areas for improvement and implemented effective solutions.
Education
Bachelor’s Program, Pre-Med Track, 3rd Year -
Palm Beach State College
Skills
- Bilingual Communication: Fluent in English and Spanish, facilitating effective interaction with diverse patient populations
- Interpersonal Skills: Strong ability to engage with patients and families, fostering trust and rapport
- Customer Service Excellence: Proven track record of delivering outstanding service in high-pressure environments
- Problem-Solving Abilities: Skilled at identifying challenges and developing creative, effective solutions
- Attention to Detail: Diligent in maintaining accurate records and ensuring compliance with protocols
Certification
- Certified Phlebotomy Technician, AMCA, 03/01/23
- Basic Life Support (BLS) Certification, 11/03/23
Timeline
Receptionist
Various Nail Salons
Customer Service Representative
Bachelor’s Program, Pre-Med Track, 3rd Year -
Palm Beach State College
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