Carolina Davis
Kihei,Hi
Summary
Versatile professional with extensive expertise in management and interpersonal communication, demonstrated through significant work in the Maui disaster response, collaborating with high-level officials, including the governor and mayor, as well as individuals severely affected by the disaster. Proficient in English and Spanish, ensuring clear and effective communication between government officials and the public. Known for exceptional leadership and organizational skills, adaptability, and a results-driven mindset, making me well-suited for diverse and dynamic federal government environments.
Overview
16
16
years of professional experience
Work History
Spanish Interpreter For Maui Brush Fire Disaster
Federal Emergency Management Agency (FEMA)
08.2023 - Current
- Provided accurate and timely interpretation services between FEMA staff and non-English speaking community members during meetings, events, and emergency situations
- Translated written materials, including informational brochures, notices, and official documents, from English to local languages and vice versa
- Served as a liaison between FEMA and the diverse communities in Maui, ensuring their concerns and needs are communicated effectively to FEMA leadership and program staff
- Advocated for community members by providing information on FEMA services, helping them understand the processes, and assisting with the resolution of issues related to disaster recovery
- Organized and facilitate community meetings, forums, and workshops to disseminate important information regarding disaster recovery and FEMA services
- Fostered strong relationships with local community leaders, organizations, and stakeholders to promote collaboration and trust
- Completed interview with local news outlet where I discussed FEMA’s ongoing initiatives and efforts in the Maui recovery process
- The interview provided an excellent opportunity to foster and strengthen the relationship between the community and FEMA
- Planned and execute initiatives to educate the community about disaster preparedness, recovery processes, and available resources
- Developed and distribute educational materials in multiple languages to ensure accessibility for all community members
- Collected and documented community feedback on FEMA programs and services, identifying common concerns and areas for improvement
- Prepared and presented reports to FEMA leadership on community engagement activities and outcomes, including recommendations for enhancing service delivery
- Key Achievements: Successfully facilitated communication between FEMA and non-English speaking residents, ensuring critical information was accessible to all community members
- Enhanced community trust and collaboration through effective advocacy and engagement, leading to increased community participation in recovery efforts
- Developed comprehensive educational materials that improved community understanding of FEMA processes and services, resulting in more efficient issue resolution.
REALTOR
FINE ISLAND PROPERTIES
09.2022 - 08.2023
- Successfully listed and sold residential properties for property owners, buyers, and Investors
- Conducted comparative market analysis to determine property values and advised clients on pricing strategies
- Negotiated favorable terms and conditions for clients during purchase and sale transactions
- Implemented targeted marketing campaigns to promote properties and attract potential buyers
- Coordinated property showings, open houses, and inspections to facilitate the sales process
- Provided exceptional customer service to clients, addressing their inquiries and concerns in a timely manner.
MEDICAL/LEGAL INTERPRETER
LANGUAGE SERVICES HAWAII
03.2016 - 08.2023
- Provide language services to non-English-speaking patients to help them communicate with doctors, nurses, and other medical staff by conveying advice, diagnosis, written patient information, and pharmacological instructions in Spanish
- Translate complex information, such as medical histories, diagnostic, surgical procedures, treatment plans, as well as discharge instructions and other hospital literature
- Maintained confidentiality and neutrality while interpreting sensitive information
- Collaborated with colleagues and supervisors to improve interpretation processes and ensure quality service delivery.
PROPERTY MANAGER
TURNKEY MANAGEMENT
03.2008 - 07.2015
- Successfully managed a portfolio of residential and commercial properties, ensuring optimal occupancy rates and maximizing rental income
- Conducted property inspections regularly to ensure compliance with safety and maintenance standards, addressing any issues promptly
- Developed and implemented effective marketing strategies to attract prospective tenants, resulting in a significant increase in property occupancy
- Negotiated lease agreements and renewal terms with tenants, effectively resolving any disputes and ensuring compliance with lease terms
- Oversaw maintenance and repair projects, coordinating with contractors and vendors to ensure timely and cost-effective completion
- Conducted financial analysis and prepared budgets, effectively managing operating expenses and improving overall property profitability
- Provided excellent customer service to tenants, addressing inquiries and concerns in a timely and professional manner, resulting in high tenant satisfaction rates.
Education
Sales License -
State of Hawaii, Bureau of Licenses
01.2017
Interpretation and translation Studies -
University of Hawaii
01.2016
License -
State of California, Bureau of Real Estate
01.2006
High School Diploma -
Belmont High School
01.1985
Skills
- Fluent in both Spanish and English languages with native proficiency
- Skilled in facilitating effective communication, acting as a bridge between clients and individuals with limited English proficiency
- Demonstrates outstanding customer service, communication, and organizational abilities
- Exhibits highly professional client management skills
- Strong understanding of market trends and property valuation
- Excellent negotiation and communication skills
- Ability to handle multiple transactions simultaneously
- Detail-oriented with strong organizational and time management abilities
- Proficient in simultaneous and consecutive interpretation
- Strong linguistic and cultural understanding
- Excellent listening and communication skills
- Ability to remain calm and focused in high-pressure situations
- Knowledge of interpretation techniques and best practices
- Strong interpersonal skills and ability to establish rapport with diverse individuals
- Proficient in fostering professional rapport with owners, tenants, and vendors, adept at communication
- Skilled in managing various aspects of real estate transactions, including contracts, leases, loans, sales, collections, and marketing
- Demonstrates proactive problem-solving abilities, fueled by high energy and self-motivation
- Specialized in Real Estate sales, particularly in new construction and development
- Acted as a liaison among stakeholders in real estate deals, coordinating between owners, maintenance crews, construction teams, electricians, and potential clients
- Conducted financial analysis for home buyers to facilitate informed loan decisions
- Evaluated business cash flow for diverse entities such as investors, corporations, partnerships, and Limited Liability Companies, aiding in business loan determinations
- Proficient in data entry using QuickBooks accounting software, managing accounts payable, expenses, distributions, and reconciliations, and generating monthly reports for investors
- Microsoft Office Suite, excellent interpersonal skills, work collaboratively and maintain excellent working relationships with all staff, client and business associates
- Proficient in MLS (Multiple Listing Service) and real estate software
- Proficient in overseeing and generating content for dissemination across diverse social media platforms such as Facebook, WhatsApp, YouTube, Instagram, TikTok, and Snapchat to bolster brand visibility Accountable for managing all communication within these channels, facilitating engaging online conversations, discussions, and live events via platforms like Zoom and webinars
- Coordinate and develop written and verbal communications, encompassing press releases, presentations, articles, photographs, flyers, and more, tailored for distribution across media channels including social media platforms, brochures, and periodicals
References
- Yolanda Duffy, IA - DRC Manager, Federal Emergency Management Agency, yolanda.dufy@fema.dhs.gov, (202) 957-3903
- Curtis Brown, Federal Coordinating Officer (Region 9), Federal Emergency Management Agency, curtis.brown4@fema.dhs.gov, (202) 769-6740
- Jovanna Garcia, Program Liaison Specialist - Language Services, Office of External Affairs - Federal Emergency Management Agency, jovanna.Garcia@fema.dhs.gov, (303) 726-6528
- Todd house, External Affairs - Maui Branch, Federal Emergency Management Agency, todd.Hoose@fema.dhs.gov, (202) 706-3098
- Suzanne Zeng, PhD, President, Language Services Hawaii, LSH@languageserviceshawaii.com, (808) 393-7060
Languages
Spanish
Native or Bilingual
Timeline
Spanish Interpreter For Maui Brush Fire Disaster
Federal Emergency Management Agency (FEMA)
08.2023 - Current
REALTOR
FINE ISLAND PROPERTIES
09.2022 - 08.2023
MEDICAL/LEGAL INTERPRETER
LANGUAGE SERVICES HAWAII
03.2016 - 08.2023
PROPERTY MANAGER
TURNKEY MANAGEMENT
03.2008 - 07.2015
Sales License -
State of Hawaii, Bureau of Licenses
Interpretation and translation Studies -
University of Hawaii
License -
State of California, Bureau of Real Estate
High School Diploma -
Belmont High School