Brooke Beals
Colon
Summary
I am a hard working individual who always shows up and on time! When I'm at work I'm focused on the task at hand, whatever that task may be! When I have a task I make sure to complete the task, no hesitation. I am great with the public and have found a couple of people who returned to see me! I work well with teammates! Most of all I care about my job!
Overview
5
5
years of professional experience
2018
2018
years of post-secondary education
Work History
Food and Beverage Server
Firekeepers Casino
Battle Creek
04.2025 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Delivered food and beverages efficiently to multiple tables in a fast-paced environment.
- Maintained cleanliness and organization of dining areas to ensure guest satisfaction.
- Assisted in training new servers on menu items and service standards.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Operated point-of-sale systems for accurate order processing and payments.
- Handled customer inquiries and resolved issues to maintain a positive atmosphere.
- Adhered to health and safety regulations during food handling and service procedures.
- Provided exceptional service to high volume of daily customers.
Food and Beverage Attendant
Firekeepers Casino
Battle Creek
04.2024 - 04.2025
- Delivered exceptional customer service to enhance guest experiences.
- Assisted in food and beverage preparation for events and dining areas.
- Maintained cleanliness and organization of service stations and dining areas.
Lead Budtender
Superior bud
Battle Creek
10.2023 - 04.2024
- Managed daily operations and customer service at a leading cannabis dispensary.
- Trained and supervised new budtenders in product knowledge and customer interactions.
- Assisted customers with product selection based on individual needs and preferences.
- Maintained inventory accuracy through regular stock checks and organization.
- Ensured compliance with local regulations and company policies during transactions.
- Developed engaging displays to highlight featured products and promotions.
Food and Beverage Attendant
Firekeepers Casino
Battle Creek
07.2022 - 10.2023
- Delivered exceptional customer service to enhance guest experiences.
- Assisted in food and beverage preparation for events and dining areas.
- Maintained cleanliness and organization of service stations and dining areas.
- Handled cash transactions and processed payments accurately for guests.
Cashier
Circle K
Lake Elsinore
10.2020 - 05.2022
- Processed customer transactions efficiently at the point of sale.
- Managed cash register and maintained accurate cash drawer balance.
- Assisted customers with product inquiries and selection.
- Handled inventory restocking and organized merchandise displays.
- Ensured cleanliness and safety standards in the store environment.
- Collaborated with team members to enhance customer service experience.
- Trained new hires on cash handling procedures and store policies.
- Monitored store security and reported suspicious activities promptly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Success Virtual Learning Center
Three Rivers, MISkills
- The ability to speak with guests in a calm manner, no matter the situation at hand
- Good at listening to commands
- Work well with others
- Order processing
- Inventory management
- Customer relationship management
- Cash handling
- Staff training
- Problem solving
- Effective communication
- Time management
- Point-of-sale system
Accomplishments
- Passed multiple secret shops!
- Joining foundations pathway!
Timeline
Food and Beverage Server
Firekeepers Casino
04.2025 - Current
Food and Beverage Attendant
Firekeepers Casino
04.2024 - 04.2025
Lead Budtender
Superior bud
10.2023 - 04.2024
Food and Beverage Attendant
Firekeepers Casino
07.2022 - 10.2023
Cashier
Circle K
10.2020 - 05.2022
Success Virtual Learning Center