Brooke Bean
Gainesville,FL
Summary
Manager/Bartender with a track record of supporting team performance and customer service. Experience includes improving operational processes, assisting with staff training, and contributing to cost-conscious practices. Known for being dependable, approachable, and focused on maintaining a positive and productive workplace.
Overview
10
10
years of professional experience
Work History
Event Bartender
Varies
FLORIDA
07.2023 - Current
- Delivered exceptional customer service by efficiently managing drink orders and resolving guest inquiries.
- Mixed and served beverages following standard recipes to ensure consistency and quality.
- Maintained cleanliness and organization of bar area, optimizing workflow during peak service hours.
- Collaborated with event staff to coordinate beverage service logistics for large gatherings.
Manager/Bar Manager/Bartender
Wilbur Theatre
Boston, MA
01.2016 - 09.2023
- Developed and implemented operational strategies to enhance audience engagement and satisfaction.
- Oversaw daily theatre operations, ensuring seamless event execution and staff coordination.
- Managed budget allocations, optimizing resource utilization for various productions and events.
- Trained and mentored staff in customer service excellence and theatre protocols.
- Crafted innovative cocktails and beverages to enhance customer experience.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed bar inventory, tracking supplies and minimizing waste effectively.
- Trained and mentored new bartenders on best practices and company standards.
- Maintained cleanliness and organization of bar area to comply with health regulations.
- Collaborated with kitchen staff to coordinate food and drink pairings for events.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bar Manager/Bartender
In Riva
Philadelphia, PA
05.2022 - 08.2023
- Managed daily bar operations, ensuring efficient service and customer satisfaction.
- Trained and supervised team members on cocktail preparation and bar procedures.
- Developed and maintained inventory systems for tracking stock levels and ordering supplies.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Resolved customer complaints promptly, fostering a positive atmosphere at the establishment.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting.
- Collaborated with kitchen staff to create drink pairings that complement menu offerings.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bartender
Dock Street Brewery WEST
Philadelphia, PA
05.2020 - 01.2023
- Developed promotional specials to increase sales during off-peak hours.
- Implemented efficient workflows that improved service speed during peak times.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Supervised bar operations, ensuring adherence to quality and service standards.
- Trained and mentored new bartenders on drink preparation and customer service techniques.
- Managed inventory control, optimizing stock levels and reducing waste effectively.
Education
High School Diploma -
Sickles High School
Tampa, FLSkills
- Cleanliness and organization
- Strong communication skills
- Fast paced environment adaptability
- Efficient multitasking
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Shift scheduling
- Highly reliable
- Engaging personality
- Payment processing
- Cash register operation
- Beverage preparation
- Inventory
Timeline
Event Bartender
Varies
07.2023 - Current
Bar Manager/Bartender
In Riva
05.2022 - 08.2023
Bartender
Dock Street Brewery WEST
05.2020 - 01.2023
Manager/Bar Manager/Bartender
Wilbur Theatre
01.2016 - 09.2023
High School Diploma -
Sickles High School