Brooke Bernarducci
farmingdale,ME
Summary
Proven Hostess/Cashier at Spinneys, adept in dining area maintenance and guest relations, enhancing customer satisfaction through effective complaint resolution and seamless coordination. Leveraged customer service expertise and positivity to foster memorable dining experiences, significantly contributing to operational efficiency and team cohesion.
Overview
1
1
Certification
Work History
Hostess/Cashier
Spinneys
Phippsburg, ME
05.2024 - 08.2024
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Assisted in preparing the restaurant for opening and closing shifts.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Provided excellent customer service by addressing customer needs promptly.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
Education
Bachelor of Arts - General Studies
Central Maine Community College
Auburn, ME05-2028
High School Diploma -
Hall Dale High School
Farmingdale, ME05-2024
Skills
- Dining area maintenance
- Dining room management
- Seating coordination
- Guest complaint resolution
- Table bussing
- Positive and professional
- Front-of-house display creation
- Guest Relations
- Customer service expertise
- Patience and empathy
- Kitchen staff coordination
- Cleanliness maintenance
- Effective multitasking
- Menu memorization
- Customer service
Affiliations
I have been doing musical theater since my freshman year of high school and I completely fell in love with it. it is my passion and I hope to continue doing it now that I'm out of high school.
Languages
English
Native/ Bilingual
Spanish
Elementary
Accomplishments
- NHS
- Award for excellence in music (from hall-dale high school)
Certification
- CPR certification
Timeline
Hostess/Cashier
Spinneys
05.2024 - 08.2024
- CPR certification
Bachelor of Arts - General Studies
Central Maine Community College
High School Diploma -
Hall Dale High School