Brooke Bernasconi
Austell,GA
Summary
Dynamic Bartender and Event Coordinator with a proven track record at Anchor Bar, excelling in customer service and inventory management. Recognized for enhancing guest experiences through engaging interactions and responsible alcohol service. A strong multitasker, adept at training staff and coordinating successful events, ensuring a vibrant atmosphere and loyal clientele. 17 years experience in the industry with 11 of those years being behind the bar.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bartender/Event Coordinator
Anchor Bar
06.2025 - Current
- Prepared and served beverages in a fast-paced environment, ensuring customer satisfaction.
- Managed bar inventory, restocked supplies to maintain optimal service levels.
- Maintained cleanliness and organization of bar area to comply with health standards.
- Engaged with customers to provide personalized service and enhance their experience.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Assisted in training new staff on beverage preparation and customer service techniques.
- Handled cash transactions accurately, providing change and processing payments efficiently.
- Adapted quickly to changing priorities, maintaining composure during busy shifts.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Coordinated with managers/owners to set up events such as live music, themed parties, etc.
- Coordinated with mangers/owners to create seasonal drink menus, update POS systems, promotional menu items, etc.
Education
GED -
Rockmart High School
Rockmart, GABachelor of Science - Biological Sciences (cell, Genetic, Developmental)
Arizona State University
Tempe, AZ08-2026
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Suggestive selling
- Team training and development
- New hire training
- Beverage preparation
- Drink preparation techniques
- Inventory
- Sales expertise
- Salesmanship
- Performance improvement
- Staff management
- Changing beer kegs
- Basic accounting
- Aloha POS
- Order management
- Dining room management
- Organizational growth
- Anticipating guest needs
- Courteous
- Outstanding customer service
- Menu design
- Extensive wine portfolio
- Excellent judgment
- Fast learner
- Honest and dependable
- Teamwork and professionalism
- Hospitality and guest service
- Collaboration and teamwork
- Calm and composed
- Relationship building
- Professional service standards
Certification
Certified by The National Society of Leadership and Success
Microsoft/Excel expert
I have been using Microsoft and Excel (and many other techinical advance systems) for 5 years
Timeline
Bartender/Event Coordinator
Anchor Bar
06.2025 - Current
GED -
Rockmart High School
Bachelor of Science - Biological Sciences (cell, Genetic, Developmental)
Arizona State University