Brooke Bernhardt
Kent,OH
Summary
Dynamic and reliable professional with a strong background in customer service, honed at Firebirds Wood Fired Grill. Proven ability to enhance guest experiences through effective communication and problem solving skills. Committed to maintaining high standards of service and fostering team collaboration in fast paced environments.
Overview
3
3
years of professional experience
Work History
Landscaping Assistant
Lyrical Landscaping
Cheltenham, PA
04.2025 - 07.2025
- Assisted in planting and maintaining various landscape designs.
- Supported customer inquiries regarding landscape features and services.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
Pet Sitter
Self Employed Services
Eagleville, PA
01.2022 - 07.2025
- Provided daily care for pets, ensuring their health and safety.
- Administered medications as required for various animals.
- Developed personalized feeding schedules according to pet needs.
- Maintained clean and safe environments for pets during visits.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Restaurant Hostess
Firebirds Wood Fired Grill
Collegeville, PA
10.2023 - 08.2024
- Greeted guests warmly and guided them to appropriate tables.
- Managed reservations and maintained efficient seating arrangements.
- Assisted servers by communicating guest needs and special requests.
- Created a welcoming atmosphere through attentive customer service.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Seasonal Worker
Merrymead Farm
Lansdale, PA
09.2023 - 11.2023
- Delivered exceptional customer service during farm events and activities.
- Operated cash register to efficiently process customer payments.
- Prepared and sold hot food items, ensuring quality and satisfaction.
- Communicated effectively with staff to address customer needs and improve service delivery.
- Cleaned and organized backroom storage areas to maintain a tidy environment.
Server
Shannondell At Valley Forge
Audubon, PA
04.2022 - 05.2023
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Education
Bachelor of Science - Aeronautics
Kent State University
Kent, OH05-2028
Skills
- Customer service
- Problem solving
- Reliability and punctuality
- Positive and professional
- Time management
- Team collaboration
References
References available upon request.
Affiliations
- Kent State University Women's Club Lacrosse
- Women in Aviation
- Horticulturalist
Timeline
Landscaping Assistant
Lyrical Landscaping
04.2025 - 07.2025
Restaurant Hostess
Firebirds Wood Fired Grill
10.2023 - 08.2024
Seasonal Worker
Merrymead Farm
09.2023 - 11.2023
Server
Shannondell At Valley Forge
04.2022 - 05.2023
Pet Sitter
Self Employed Services
01.2022 - 07.2025
Bachelor of Science - Aeronautics
Kent State University
Similar Profiles
Micah ShaperoMicah Shapero
Development Intern at Lyrical MediaDevelopment Intern at Lyrical Media
Liam BerganLiam Bergan
Landscaping Crew Member at J and J Landscaping and K.Grome LandscapingLandscaping Crew Member at J and J Landscaping and K.Grome Landscaping
Brittany SheaBrittany Shea
Owner/Lead Supervisor at Facebook, Little Lady Landscaping, Little Lady Landscaping LLCOwner/Lead Supervisor at Facebook, Little Lady Landscaping, Little Lady Landscaping LLC
Inayat BehalInayat Behal
Culinary Worker at Kent State Dining ServicesCulinary Worker at Kent State Dining Services
Swetha KanakavalliSwetha Kanakavalli
.NET Developer at Commonwealth of Pennsylvania.NET Developer at Commonwealth of Pennsylvania