BROOKE BERWALD
HASLETT,Michigan
Summary
Proven leader in health information management at Sparrow Hospital, adept in project management and effective communication. Excelled in enhancing service quality and efficiency, notably through conducting quality audits and streamlining onboarding processes. Recognized for outstanding relationship maintenance and problem-solving skills, contributing to significant workflow improvements.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Release of Information Coordinator- Certified Lead
Sparrow Hospital
12.2023 - Current
- All responsibilities listed in previous role as an ROI Coordinator
- Assisted in conducting interviews and managing onboarding activities for new hires effectively.
- Deals professionally with team members and patients to enhance relationships and provide the best possible service to our customers/patients
- Assist management in identifying and resolving any workflow adjustments and implementation of any new procedural changes
- Conducting quality audits regarding release of information to ensure both quality and efficiency for all ROI Coordinators
Release of Information Coordinator
Sparrow Hospital
08.2005 - 12.2023
- Answering phones/customer service
- Assist customers that present to the department for medical records
- Prepare a legal medical record when requested (patients, government agencies, state agencies, law offices, etc...)
- Understand/Enforce HIPAA policies and procedures
- Training of all incoming ROI Coordinators
- Use of various computer programs for work-related and training purposes (Microsoft Word, Excel, Powerpoint, etc...)
- Assist other areas of the Health Information Management department when needed
- Department PEP for 3 years
Medical Records Clerk
Sparrow Hospital
08.2001 - 08.2005
- Customer service/Answering phones
- Administrative duties, including filing and the use of a multi-line phone system
- Assisting physicians with the completion of medical record deficiencies
- Assisted in implementing and maintaining the unit file system for medical records
Film Room Clerk
Sparrow Hospital
10.2000 - 08.2001
- Customer Service/Answering phones
- Filing of medical records/films
- Fulfilling film requests for various customers/agencies
- Assisted physicians with any clerical/office support when needed
Education
Associate of Applied Science - Radiologic Technology
Lansing Community College
Lansing, MI05.2003
High School Diploma -
Bath High School
Bath, MI06.1997
Skills
- Effective Communication
- Customer Service
- Problem solving abilities
- Project management
- Outstanding maintenance of personal and professional relationships
Certification
- Microcredential in Release of Information, AHIMA - September 2023
Timeline
Release of Information Coordinator- Certified Lead
Sparrow Hospital
12.2023 - Current
Release of Information Coordinator
Sparrow Hospital
08.2005 - 12.2023
Medical Records Clerk
Sparrow Hospital
08.2001 - 08.2005
Film Room Clerk
Sparrow Hospital
10.2000 - 08.2001
- Microcredential in Release of Information, AHIMA - September 2023
Associate of Applied Science - Radiologic Technology
Lansing Community College
High School Diploma -
Bath High School
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