Brooke Bird
Ruskin,Florida
Summary
A highly proficient and results-driven Senior Loan Servicing Specialist with a distinguished 9-year career in the mortgage and finance industry. Known for exceptional performance in fast-paced environments, demonstrating resourcefulness, forward-thinking, and proactive problem-solving skills. Possesses extensive knowledge of industry policies and standard guidelines.
Overview
11
11
years of professional experience
Work History
Senior Loan Servicing Specialist III
Bayfirst National Bank (formerly First Home Bank)
03.2022 - Current
- Conducted comprehensive loan maintenance, including loan boarding, change in terms, processing status change requests, and deferral processing.
- Investigated and resolved payment discrepancies, leading to 15% reduction in payment errors.
- Managed domestic and international payment wires, ensuring timely and accurate transactions.
- Played key role in daily reconciliation of received payments, flagging discrepancies and preparing payments for daily deposits.
- Implemented proactive measures to reduce late payments, resulting in 10% decrease in delinquency rates.
Senior Reverse Mortgage Loan Processor
American Advisors Group
12.2020 - 07.2021
- Managed processing of FHA applications, resulting in 20% increase in application-to-closing efficiency.
- Collaborated with various stakeholders to streamline processing, reducing turnaround time by 25%.
- Proactively resolved customer service issues, ensuring smooth customer experience.
- Conducted Enhanced Due Diligence on high-risk customers, minimizing compliance risks.
Service Processing Specialist III
Fay Servicing, LLC
04.2017 - 11.2020
- Managed all loan Automatic Debit (ACH) maintenance, setups, and updates, improving accuracy and efficiency.
- Conducted quality control (QC) reviews to ensure adherence to department quality standards.
- Assisted in training and mentoring of new team members, contributing to 18% increase in team productivity.
- Prepared financial reports by collecting, analyzing, and summarizing account information, facilitating informed decision-making.
AML Analyst (Temporary Assignment)
CitiGroup Financial
12.2016 - 03.2017
- Detected and monitored suspicious transactions, preventing money laundering.
- Conducted research using internal and external databases, ensuring compliance with United States sanctions.
- Assisted in preparation of Suspicious Activity Reports (SAR) or equivalent regulatory filings.
Loan Servicing Support Specialist II
Bank Of The Ozarks (formerly C1 Bank)
02.2014 - 10.2016
- Managed Loan Operations email box, efficiently handling various inquiries and requests.
- Balanced general ledger for loan suspense, loan loss reserve, and non-post entries.
- Processed, scanned, and balanced payments, ensuring accuracy and compliance.
- Maintained and organized loan files, contributing to streamlined process.
Post Closing Specialist
Mortgage Investors Corp.
10.2012 - 01.2014
- Ensured timely and accurate processing of mortgages while maintaining compliance with industry guidelines.
- - Conducted post-close document review and processing, reducing errors and speeding up loan processing.
Education
Associates of Arts in Business Administration -
St. Petersburg College
St. Petersburg, FL01.2010
Skills
- Exceptional organizational skills
- In-depth expertise in mortgage industry processes
- Strong working knowledge of loan documentation policies and industry guidelines
- Effective at working independently and as part of a team
- Proficient in various computer technologies, including Microsoft Windows, Word, Excel, PowerPoint, Black Knight (MSP), Lotus Notes, Navigator, Service Link, Director Client, Wire Exchange, Fiserv, Meridian, Doc Velocity, and Nitro Pro
- Adaptability and active pursuit of continuous learning
- Regulatory Compliance
Timeline
Senior Loan Servicing Specialist III
Bayfirst National Bank (formerly First Home Bank)
03.2022 - Current
Senior Reverse Mortgage Loan Processor
American Advisors Group
12.2020 - 07.2021
Service Processing Specialist III
Fay Servicing, LLC
04.2017 - 11.2020
AML Analyst (Temporary Assignment)
CitiGroup Financial
12.2016 - 03.2017
Loan Servicing Support Specialist II
Bank Of The Ozarks (formerly C1 Bank)
02.2014 - 10.2016
Post Closing Specialist
Mortgage Investors Corp.
10.2012 - 01.2014
Associates of Arts in Business Administration -
St. Petersburg College
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