Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Audrey Settles

Raleigh,NC

Summary

Experienced Loan Servicing Specialist with strong analytical thinking and attention to detail. Proven track record in managing complex claims and ensuring compliance with regulatory standards.

Overview

9
9
years of professional experience

Work History

Loan Servicing Specialist

Wells Fargo
01.2018 - 02.2026
  • GAP Claim Processing: Review, research, and process moderately complex GAP claims, ensuring accurate calculations.
  • Follow-Up & Documentation: Track and follow up on missing information from insurance carriers, customers, and dealerships to finalize claims.
  • Customer & Vendor Interaction: Respond to written and phone inquiries from customers, insurance companies, and internal partners regarding account status.
  • System Maintenance: Update loan records in the system of record accurately and perform data entry.
  • Compliance & Risk Management: Adhere to all federal, state, and company policies and procedures.

Loan Underwriter 1

HCL America
02.2017 - 01.2018
  • Evaluated loan applications to assess creditworthiness and risk factors.
  • Analyzed financial documents for accuracy and compliance with regulatory standards.
  • Collaborated with mortgage brokers to gather necessary documentation for underwriting decisions.
  • Reviewed and interpreted credit reports, appraisals, and income statements effectively.

Education

High School Diploma -

University of Phoenix
Tempe, AZ

Skills

    I am an accomplished professional with over 11 years of mortgage lending experience, and over 5 years of loan processing experience and 1 year as a conventional mortgage loan underwriter I have a solid reputation as a hard, smart-working, self-starter who works equally well in a team environment, as well as, individually with minimum supervision I have a strong ability to problem solve and a persuasive communicator, with strong written, verbal, and negotiation skills I have a solid understanding of financial controls, risk analysis, and compliance I possess strong analytical and detailed traits, with a high ability to make quality and efficient decisions Added to diligence in paying close attention to detail, would bring focus not only to the value of your services, but also to quality of customer service I am able to multi task while maintaining exceptional organizational skills I place a high value on personal integrity and represents both employer and self in an ethical and respectable manner

Accomplishments

  • Achieved by all goals completing all work tasks with accuracy and efficiency.

Timeline

Loan Servicing Specialist

Wells Fargo
01.2018 - 02.2026

Loan Underwriter 1

HCL America
02.2017 - 01.2018

High School Diploma -

University of Phoenix