Brooke Birkholz
Phoenix,AZ
Summary
As a Grand Canyon University alumnus with a Bachelor of Science in Marketing and Advertising and a minor in Sports Management, I am eager to apply cutting-edge sports marketing strategies complemented by innovative digital marketing techniques. My goal is to captivate and engage target audiences effectively. With a robust background in sales and a fervent passion for cultivating client relationships, I excel in delivering exceptional customer service. My entrepreneurial spirit and zest for success are matched by my substantial experience in the retail industry. I am dedicated to maintaining a high standard of customer service and utilizing my client relationships to foster significant growth in sales revenue.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
HOTWORX
North Scottsdale
06.2023 - Current
- Greeted and assisted customers with inquiries, memberships and purchases
- Demonstrated and explained the benefits and features of the infrared sauna and workout sessions
- Scheduled and confirmed appointments for customers
- Maintained a clean, safe and welcoming environment for customers and staff
- Promoted and sold HOTWORX products and services to meet sales goals
- Handled cash, credit and debit transactions and balanced the square payment system
- Followed company policies and procedures and adhered to health and safety standards.
Sales Associate
ISI Elite Training
North Scottsdale
12.2022 - 05.2023
- Welcome visitors and members to the facility, answer phones and assist the front desk with various administrative tasks
- Prospect leads by doing a variety of actions, including calling, texting and emailing potential members and speaking with them in the facility
- Maintain long-term clientele and expand the studio’s membership base through sales, new member onboarding and excellent customer service.
Server
Uncle Bear's Grill and Tap
Phoenix
08.2022 - 12.2022
- Ensured optimal guest experience
- Managed orders and accompanying financial transactions using digital point and sale systems
- Thorough knowledge of menu offerings, including gourmet food, spirits and wine pairings
- Frequently assisted colleagues during rush period to foster/promote teamwork while providing exceptional service and dining experience.
Hostess
True Food Kitchen
Phoenix, AZ
10.2021 - 07.2022
- Monitored dining area staff with iPad to evaluate server loads and calculate accurate wait times
- Supported servers, food runners and bussers with maintaining the dining area to minimize wait time
- Managed in-person and telephone, customer service requests to improve customer experience.
Busser
True Food Kitchen
Phoenix, AZ
10.2021 - 07.2022
- Assure the restaurant is running smoothly by keeping it clean and ready for guests
- Assist servers and bartenders by clearing tables when needed and setting up the tables
- Support the servers by running food and beverages to allow guests to get their food in a timely manner.
Lifeguard
Lifetime Fitness
Centennial
06.2021 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR
- Observed recreational users to detect safety concerns and prevent ongoing violations
- Complete basic maintenance and repairs to keep pools functioning properly
- Entered water immediately to pull struggling swimmers to safety.
Sales Associate
The Home Depot
Castle Rock
10.2020 - 06.2021
- Engage with customers to provide excellent customer service
- Create displays to show company products to increase sales
- Fulfill customer service requests in a time efficient manner
- Assure shelves are stocked and monitor inventory to ensure organized work environment.
Lifeguard/Assistant Manager
Swim TLC
Castle Rock
05.2015 - 09.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR
- Observed recreational users to detect safety concerns and prevent ongoing violations
- Complete basic maintenance and repairs to keep pools functioning properly
- Entered water immediately to pull struggling swimmers to safety.
Hostess
Red Robin
Castle Rock
12.2018 - 05.2019
- Monitored dining area staff with iPad to evaluate server loads and calculate accurate wait times
- Supported servers, food runners and bussers with maintaining the dining area to minimize wait time
- Managed in-person and telephone, customer service requests to improve customer experience.
Education
Bachelor of Science in Marketing And Advertising -
Grand Canyon University
04.2024
Skills
- Strong verbal/ written communication
- Proficient in Microsoft Programs
- B2B sales and customer service
- Superb time management
- CRM software proficiency
- Problem-solving skills
- Product Sales
- Organizational Skills
- POS System Operation
- Inventory Management
- Adaptability and Flexibility
- Team collaboration capabilities
Certification
- Yoga teacher training certification
- CPR and First AID
Volunteer Experience
- Mission Continues
- St. Mary’s Food Bank
Timeline
Sales Associate
HOTWORX
06.2023 - Current
Sales Associate
ISI Elite Training
12.2022 - 05.2023
Server
Uncle Bear's Grill and Tap
08.2022 - 12.2022
Hostess
True Food Kitchen
10.2021 - 07.2022
Busser
True Food Kitchen
10.2021 - 07.2022
Lifeguard
Lifetime Fitness
06.2021 - 08.2021
Sales Associate
The Home Depot
10.2020 - 06.2021
Hostess
Red Robin
12.2018 - 05.2019
Lifeguard/Assistant Manager
Swim TLC
05.2015 - 09.2020
Bachelor of Science in Marketing And Advertising -
Grand Canyon University
- Yoga teacher training certification
- CPR and First AID
Similar Profiles
AMY BIGGSAMY BIGGS
Trainer Sales Associate at HOTWORXTrainer Sales Associate at HOTWORX
Jonathan Jack AllettoJonathan Jack Alletto
General Manager at HOTWORXGeneral Manager at HOTWORX
Parker NeilonParker Neilon
Multi-Unit Franchise General Manager at HOTWORXMulti-Unit Franchise General Manager at HOTWORX
Harper HutchisonHarper Hutchison
Sales Associate at HOTWORXSales Associate at HOTWORX
Theo NguyenTheo Nguyen
Host/Cashier at Pacific Seafood BuffetHost/Cashier at Pacific Seafood Buffet