Brooke Bivrell
Broomfield,CO
Summary
Dynamic Sales Associate with proven expertise at H&M and Home Depot, excelling in customer service and conflict resolution. Recognized for enhancing store operations and maintaining a positive shopping environment. Skilled in upselling and lesson planning, I effectively engage customers, ensuring satisfaction and loyalty through exceptional service and organizational skills. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
H&M Hennes & Mauritz
Broomfield, CO
01.2025 - 04.2025
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
Sales Associate and Service Desk
Home Depot
Broomfield, CO
02.2024 - 07.2024
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
Some College (No Degree) - Early Childhood Care And Education
Front Range Community College
Westminster, CO05-2028
High School Diploma -
Legacy High School
Broomfield, CO05-2024
Skills
- Child development
- Lesson planning
- Retail store operations
- Organizational skills
- Fitting room maintenance
- Positive and professional
- Customer service
- Conflict resolution
- Team collaboration
Affiliations
- Soccer
- Deca
Languages
Asl
Professional
Certification
microsoft word certification
Timeline
Sales Associate
H&M Hennes & Mauritz
01.2025 - 04.2025
Sales Associate and Service Desk
Home Depot
02.2024 - 07.2024
Some College (No Degree) - Early Childhood Care And Education
Front Range Community College
High School Diploma -
Legacy High School
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