Brooke Blue
Taylor ,AL
Summary
Reliable medical office professional offers many years of experience working in busy settings with high patient volumes. Compassionate Medical Receptionist recognized for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences.
Overview
2025
2025
years of professional experience
Work History
Medical Receptionist
Retina Associates of Alabama
Dothan , AL
09.2017 - 08.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Assistant Manager/Sales
Palm Beach Tan
Enterprise , AL
- Developed and implemented sales strategies to increase customer base.
- Analyzed sales data and identified opportunities for improvement.
- Coached and mentored team members on effective sales techniques.
- Conducted regular performance reviews with staff to ensure goals were met.
- Maintained accurate records of all sales transactions, returns, and exchanges.
- Created reports detailing daily, weekly, and monthly sales figures.
- Motivated staff to achieve set targets in line with organizational objectives.
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Utilized company selling model to engage and connect customers with brand.
- Opened and closed store, set up registers and secured cash.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Evaluated store performance and recommended action plans to increase productivity.
- Provided regular sales reports to the sales manager, highlighting achievements and challenges.
- Assisted in the recruitment, training, and performance evaluation of sales staff.
- Supported sales manager in developing and implementing sales strategies to increase market share.
- Coordinated sales team efforts to achieve quarterly sales targets.
- Provided after-sales support to customers, resolving issues and maintaining customer loyalty.
- Helped sales professionals finalize customer sales and handled escalated concerns.
Medical Receptionist/Medical Appointment Scheduler
Dothan Pediatric Clinic
Dothan , AL
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Created new patient files and retrieved existing records for patient intake appointments.
- Answered incoming calls regarding appointment times, billing inquiries, and other related topics.
- Verified insurance coverage to ensure compliance with company policies and procedures.
- Checked-in patients at reception desk by verifying insurance eligibility through online systems and applications.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Conducted patient intake interviews to collect medical information and insurance details.
- Interviewed patients to complete case histories and intake forms.
Medical Receptionist/Surgery Scheduler
Eye Center South
Dothan , AL
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Entered insurance, demographics and health history into patient database.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Assisted with pre-operative preparation, such as obtaining insurance authorizations, lab work, and additional tests as needed.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Conducted follow up calls with patients after their procedure was completed.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Processed payments from patients for surgical services rendered.
- Verified accuracy of billing information prior to submitting claims.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules.
- Scheduled and followed up on patient surgery appointments, collected and processed patient payments, and maintained patient files.
- Called patients to confirm scheduled appointments and surgeries, and obtain additional details as needed.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Checked patient insurance and collected pre-authorizations from providers.
- Scheduled follow-up appointments as designated by physician.
- Transcribed recorded Physician diagnoses and recommendations into medical records.
Education
Medical Coding Curriculum
SAMC- American Academy of Professional Coders
Dothan, AL10-2009
Some College (No Degree) - General Studies with emphasis in the medical field
George C Wallace Community College
Dothan, ALHigh School Diploma -
Rehobeth High School
Rehobeth, AL05-2004
Skills
- Medical Charting
- Billing support
- Payment Collection
- Medical Transcription
- Records Management
- Medical Billing
- Insurance Verification
- Referral Verification
- Appointment Scheduling
- Medical Records Management
- Medical billing and coding
- Front Desk Operations
- Co-payment collection
- Proficient in Microsoft Word
- Patient Registration
- Insurance verifications
Timeline
Medical Receptionist
Retina Associates of Alabama
09.2017 - 08.2024
Assistant Manager/Sales
Palm Beach Tan
Medical Receptionist/Medical Appointment Scheduler
Dothan Pediatric Clinic
Medical Receptionist/Surgery Scheduler
Eye Center South
Medical Coding Curriculum
SAMC- American Academy of Professional Coders
Some College (No Degree) - General Studies with emphasis in the medical field
George C Wallace Community College
High School Diploma -
Rehobeth High School
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