Brooke Borders
Hanahan,SC
Summary
Dynamic Team Leader/Hairstylist with a proven track record at 843 Beauty Collective, enhancing team productivity and client satisfaction through expert coaching and exceptional hair styling techniques. Skilled in conflict resolution and associate training, I've successfully built a loyal clientele and fostered a positive work environment. Specialized in balayage and hair extensions, my approach has consistently delivered outstanding results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader/Hairstylist
843 Beauty Collective
08.2018 - Current
- Set performance expectations for the associates, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- I am trained on customer service and conflict resolution skills, enabling me to effectively address customer concerns and achieve mutually agreeable resolutions.
- Collaborated with other team leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Hair Stylist
Fulton Street Hair Company
03.2018 - 08.2018
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Learned all Avada's salon procedures and color formulations.
Hair Stylist/Barber
Palmetto Family Hair Designs
06.2017 - 04.2018
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered incoming telephone calls and scheduled appointments for clients.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Styled hair according to customer preferences.
Education
No Degree - Cosmetology
Trident Technical College
Charleston, SC06-2015
High School Diploma -
Stratford High School
951 Crowfield Blvd, Goose Creek, SC 2944506-2013
Skills
- Teamwork and collaboration
- Problem-solving
- Team motivation
- South Carolina licensed cosmetologist
- Hair extensions
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Balayage technique
- Maintaining Social media platforms
- Color corrections
- Barbering techniques
Certification
- Certified in Babe hair extensions for multiple method install
- Keratin Complex smoothing system
- Cosmetology License - South Carolina Board of Cosmetology.
Timeline
Team Leader/Hairstylist
843 Beauty Collective
08.2018 - Current
Hair Stylist
Fulton Street Hair Company
03.2018 - 08.2018
Hair Stylist/Barber
Palmetto Family Hair Designs
06.2017 - 04.2018
- Certified in Babe hair extensions for multiple method install
- Keratin Complex smoothing system
- Cosmetology License - South Carolina Board of Cosmetology.
No Degree - Cosmetology
Trident Technical College
High School Diploma -
Stratford High School
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