Brooke Bradley
Chandler,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am very passionate about patient care, experience and achieving the highest level of service results. My 5+ years working virtually all levels of the skin care industry provides me with the natural tools to exceed client expectations while building patient loyalty and trust.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator, First Impression Coordinator
Lazaderm Laser and Medical Aesthetics
03.2021 - Current
- Handles Clinic orders, mail and some accounting responsibilities
- Manage and maintain product inventory including all injectables, hormones and PDO Threads
- Listens to client concerns and retails products such as Alastin, Obagi, Elta and Epionce according to their needs
- Processes Transactions for patients for services rendered and schedules appointments
- Assists MD with various medical procedures such as Erbium Resurfacing, sclerotherapy, PDO threads, and Injectables
- Closes package sales for all providers
- Works closely with our Allergan, Galderma, Cartessa and skincare sales representatives to drive clinic sales, trainings, quarterly reviews, promotions, sample management, new procedure rollouts
- Creation of loyal client base via quality of service, reliability, knowledge, and empathetic relationship building
- Establishes package/procedure pricing
Esthetician
Lazaderm Laser And Medical Aesthetics
11.2021 - Current
- Preforms customized facials, HydraFacial’s, chemical peels, Microneedling, dermaplaning and microdermabrasion
- Advanced expertise with skincare lines: Alastin, Epionce, Elta MD, Obagi, PCA
- Contributes to the success of the clinic by promoting the products and services the clinic offers
- Prepares treatment room for upcoming treatments
- Ensures the highest level of cleanliness and santitation
- Provides outstanding customer service and built trust with many patients over the years by being dependable, personable and efficient
- Evaluates patients’ health condition throughout the treatment to ensure a safe environment for all the patients’
- Analyzes skin condition and recommend retail product for patients at home usage
- Discusses/recommends treatments based on patients’ skin concerns, goals, habits and health
Laser Technician
Lazaderm Laser And Medical Aesthetics
07.2023 - Current
- Lead coolsculpting technician in the clinic
- Determines appropriate laser settings and techniques to deliver optimal treatments
- Maintains various laser machines and their accessories
- Preforms all cosmetic laser procedures such as photofacial/BBL, Moxi, Laser Hair Reduction Tattoo Removal, permanent fat reduction/ body sculpting and RF Microneedling
- Assists MD in all ablative resurfacing processes, including room and supply setup, pre procedure patient care, ordering prescriptions, post care daily cleaning and wellness check
Guest Service Associate
European Wax Center
04.2019 - 03.2020
- Developed strong customer relation with guests
- Listened to client concerns and retailed products according to their needs
- Resolved customer complaints and solved conflict resolutions to ensure customer satisfaction
- Greeted clients and provided them with information and superior service
- Lead in package sales throughout the duration of my time there
Receptionist
Vivid Skin and Laser Center
10.2018 - 04.2019
- Answered Phone calls, greeted patients and handled all front desk responsibilities
- Created social media content
- Provided patients with and prospective patients with information regarding services
- Clinic technology and products offered
- Listened to client concerns and retailed products such as Elta MD, Jan Marini and PCA skincare according to their needs
Education
Board Certified Cosmetic Laser Technician
SAA Laser Institute
Mesa, AZArizona State Board Esthetician License
G Skin And Beauty Institute
Chandler, AZ11.2021
Skills
- Meticulously detailed
- Proven sales record
- Passion to serve/learn
- Reliable
- Professional
Certification
PCA Peel Certified and Advanced peel training
Epionce Advanced Chemical Peel training/ product ingredient training
Coolsculpting University
Sciton Summit| Santa Monica, CA| 2022
Alastin product use and ingredient training
Obagi product use and ingredient training
Technical
Sciton Mjoule Moxi
Sciton Mjoule BBL
Lumenis M22 IPL/ResurFX (Photo Facial, Non-ablative Resurfacing)
1064NM YAG (Vascular lesions, Spider Veins)
Lumenis NuEra (RF Body Contouring, RF Skin Tightening)
Lumenis Legend Pro (RF Skin Tightening, RF Microneedling)
Lumenis PiQo4 (Skin Toning, Tattoo Removal)
Lumenis SplendorX (Laser Hair Reduction
1064 YAG/755 Alex)
Coolsculpting Elite
Cartessa Virtue (RF Microneedling)
Cartessa Tetra (Cool Peel Laser Peel)
Cartessa MotusAZ (1064NM YAG and 755NM Alexandrite Laser Hair Reduction)
Cartessa Evo Light (Skin Toning)
Cartessa Chrome (tattoo Removal)
Cartessa Skin Wave Hydra Facial
Cartessa Phisiq Muscle stem and fat reduction
Candela Exceed Microneedling (Traditional Microneedling and Hair Restoration)
Timeline
Laser Technician
Lazaderm Laser And Medical Aesthetics
07.2023 - Current
Esthetician
Lazaderm Laser And Medical Aesthetics
11.2021 - Current
Patient Care Coordinator, First Impression Coordinator
Lazaderm Laser and Medical Aesthetics
03.2021 - Current
Guest Service Associate
European Wax Center
04.2019 - 03.2020
Receptionist
Vivid Skin and Laser Center
10.2018 - 04.2019
Board Certified Cosmetic Laser Technician
SAA Laser Institute
Arizona State Board Esthetician License
G Skin And Beauty Institute
PCA Peel Certified and Advanced peel training
Epionce Advanced Chemical Peel training/ product ingredient training
Coolsculpting University
Sciton Summit| Santa Monica, CA| 2022
Alastin product use and ingredient training
Obagi product use and ingredient training
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