Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Brandon

Dallas

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

5
5
years of professional experience

Work History

Automotive Lube Technician

Beaty's Service Center
Dallas, NC
07.2024 - Current
  • Performed oil changes and fluid checks to ensure optimal vehicle performance.
  • Conducted NC state inspections on vehicles.
  • Maintained cleanliness and organization of work area, adhering to safety protocols.
  • Dismounted and mounted tires to perform air checks, rotations, and fix leaks.

Warehouse Associate

Amazon
Charlotte
10.2023 - 06.2024
  • Unloading trailers
  • Sorting packages
  • Using pallet jacks to deliver pallets to different parts of the warehouse

Assistant Store Manager

Dunkin Donuts & Baskin Robbins
Huntersville, NC
01.2021 - 10.2022
  • Assisted in recruiting, hiring and training of team members.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Shift Leader

Dunkin' Donuts
Lincolnton, NC
08.2020 - 01.2021
  • Trained and mentored new team members on operational procedures and customer service standards.
  • Implemented process improvements that enhanced workflow efficiency during peak hours.
  • Resolved customer complaints quickly, promoting positive experiences and repeat business.
  • Coordinated shift schedules to optimize team coverage and maintain productivity during busy periods.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

High School Diploma -

Homeschool
Dallas, NC

Charlotte Dental Assistant School
Charlotte, NC
03-2026

Skills

  • Problem-solving
  • Eager to learn
  • Hardworking and dedicated
  • Reliability
  • Customer service
  • Organized

Timeline

Automotive Lube Technician

Beaty's Service Center
07.2024 - Current

Warehouse Associate

Amazon
10.2023 - 06.2024

Assistant Store Manager

Dunkin Donuts & Baskin Robbins
01.2021 - 10.2022

Shift Leader

Dunkin' Donuts
08.2020 - 01.2021

High School Diploma -

Homeschool

Charlotte Dental Assistant School