Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Automotive Lube Technician
Beaty's Service Center
Dallas, NC
07.2024 - Current
Performed oil changes and fluid checks to ensure optimal vehicle performance.
Conducted NC state inspections on vehicles.
Maintained cleanliness and organization of work area, adhering to safety protocols.
Dismounted and mounted tires to perform air checks, rotations, and fix leaks.
Warehouse Associate
Amazon
Charlotte
10.2023 - 06.2024
Unloading trailers
Sorting packages
Using pallet jacks to deliver pallets to different parts of the warehouse
Assistant Store Manager
Dunkin Donuts & Baskin Robbins
Huntersville, NC
01.2021 - 10.2022
Assisted in recruiting, hiring and training of team members.
Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Shift Leader
Dunkin' Donuts
Lincolnton, NC
08.2020 - 01.2021
Trained and mentored new team members on operational procedures and customer service standards.
Implemented process improvements that enhanced workflow efficiency during peak hours.
Resolved customer complaints quickly, promoting positive experiences and repeat business.
Coordinated shift schedules to optimize team coverage and maintain productivity during busy periods.
Trained new employees and delegated daily tasks and responsibilities.