- Volunteer Work
Brooke Brown
Lee's Summit,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Pet Care Associate
Pet Suites
Lee's Summit
09.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Streamlined record-keeping processes through diligent documentation of all relevant information related to each animal''s care.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Trained new associates on operational procedures, fostering a collaborative team environment.
Sales Associate
Petland
Lee's Summit, MO
03.2021 - 08.2022
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Bachelor of Science - Medical
University of Central Missouri
Warrensburg, MOAssociate of Science - Medical
Longview Community College
Lee's Summit01-2027
Skills
- Active listening
- Goal oriented
- Problem resolution
- Complaint handling
- Customer service
Interests
Timeline
Pet Care Associate
Pet Suites
09.2022 - Current
Sales Associate
Petland
03.2021 - 08.2022
Bachelor of Science - Medical
University of Central Missouri
Associate of Science - Medical
Longview Community College