BROOKE BURGESS
Great Mills,MD
Summary
Motivated pharmacy student with a passion for science and healthcare. Driven by insights gained from a pharmacist interview, focused on the critical roles of medication management and patient safety. Dedicated to acquiring knowledge and skills for effective medication guidance and patient education, aiming to enhance community healthcare.
Overview
3
3
years of professional experience
Work History
To-Go Specialist
Olive Garden Restaurant
California, MD
01.2026 - 08.2026
- Prepared accurately to-go orders, ensuring quality and presentation standards were met.
- Assisted customers with menu selections, enhancing the overall dining experience and satisfaction.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Managed order entry through the POS system, ensuring accuracy and minimizing errors in transactions.
- Answered to-go order phone calls, conveying menu options over the phone and accurately estimated time of delivery.
- Operated cash register to accept cash, debit, and credit card payments from customers.
HOST
Olive Garden
Great Mills, MD
09.2025 - 08.2026
- Coordinated reservations, conducted table visits, and answered phones, ensuring smooth operations during peak times.
- Managed seating arrangements and resolved guest complaints, enhancing overall guest satisfaction and experience.
- Handled phone calls for reservations and addressed guest questions and concerns, providing timely and helpful assistance.
SHIFT LEADER
Rita's Italian Ice
Great Mills, MD
06.2023 - 09.2025
- Trained new employees on job duties, safety procedures, and company policies to ensure compliance and effective performance.
- Trained new employees in job duties, safety procedures, and company policies.
- Resolved customer inquiries, orders, and complaints promptly to enhance satisfaction and loyalty.
Education
Bachelor of Science - Pharmaceutical Sciences
Hampton University
Hampton, VA05-2030
Skills
- Patient & Customer Care
- Communication Skills
- Critical thinking
- Problem-solving
- Order management
- Time Management
- Work ethic & Reliability
- Work ethic
- Food Safety Standards
Timeline
To-Go Specialist
Olive Garden Restaurant
01.2026 - 08.2026
HOST
Olive Garden
09.2025 - 08.2026
SHIFT LEADER
Rita's Italian Ice
06.2023 - 09.2025
Bachelor of Science - Pharmaceutical Sciences
Hampton University
Education
Certificate of Academic Excellence (April 9th,2025)
Honor Roll
Recognized for outstanding academic achievement and consistently high performance throughout the grading period. Demonstrated consistent dedication, discipline, and commitment to academic excellence.