Paola Castellanos
Fredericksburg,VA
Summary
Dedicated professional with extensive experience in logistics operations and healthcare coordination, specializing in efficient process execution and team collaboration. Skilled in managing inbound and outbound logistics, optimizing workflows, and ensuring compliance with safety and operational standards. Proficient in healthcare service coordination, with a focus on pediatric and long-term care cases. Adept at leveraging technology to enhance productivity and fostering team development through training and mentorship. Strong communicator with a customer-centric approach, thriving in fast-paced environments requiring adaptability and decisive action.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receive Clerk, Inbound
Amazon
01.2025 - Current
- Manage inbound logistics operations, ensuring accurate receipt and processing of inventory.
- Collaborate with cross-functional teams to streamline workflows and maintain safety standards.
- Utilize technology to track inventory and optimize storage processes.
- Train new associates on standard operating procedures to enhance team performance.
- Improved inventory processing efficiency by 10% through streamlined receiving protocols.
- Maintained 100% compliance with safety standards during inbound operations.
- Mentored 5 new hires, enabling faster onboarding and operational proficiency.
Ship Clerk, Outbound
Amazon
01.2024 - 12.2024
- Oversaw outbound shipping operations, coordinating trailer loading and ensuring timely dispatch.
- Implemented process improvements to enhance shipment accuracy and efficiency.
- Worked closely with managers to monitor performance metrics and maintain quality standards.
- Increased outbound shipment accuracy by 8% through optimized packing procedures.
- Reduced trailer loading time by 15% by reorganizing dock workflows.
- Supported team in achieving daily shipping targets under high-volume conditions.
Service Coordinator (Pediatric Cases, VIP, MLTC, NHTD)
Americare
01.2023 - 12.2023
- Coordinated care for pediatric, VIP, and long-term care patients, including Managed Long-Term Care (MLTC), Nursing Home Transition and Diversion (NHTD), and Programs of All-Inclusive Care for the Elderly (PACE).
- Managed case documentation and collaborated with healthcare teams to ensure quality service delivery.
- Utilized HHA Exchange, Curacall, and Careconnect for efficient case management.
- Streamlined case coordination processes, reducing documentation errors by 12%.
- Enhanced patient satisfaction by ensuring timely and accurate care plan execution.
- Trained 3 new coordinators on software systems and compliance protocols.
Manager
Famous Rotisserie
01.2018 - 12.2022
- Directed daily operations of a high-traffic restaurant, overseeing a team of 15 staff members.
- Managed inventory, scheduling, and customer service to ensure operational efficiency.
- Implemented training programs to improve staff performance and maintain food safety standards.
- Increased customer satisfaction scores by 20% through improved service protocols.
- Reduced inventory waste by 15% through optimized ordering processes.
- Developed a team training manual adopted across multiple locations.
Minor Surgery Emergency Room Staff
Hospital Marcelino Velez Santana
01.2011 - 12.2018
- Supported emergency room operations, assisting with minor surgical procedures and patient care.
- Collaborated with medical teams to ensure efficient patient flow and adherence to safety protocols.
- Provided training to new staff on emergency room procedures.
- Improved patient throughput by 10% through effective triage coordination.
- Maintained strict compliance with infection control and safety standards.
- Mentored 10 new hires, enhancing team preparedness in high-pressure settings.
Education
Bachelor’s Degree - Medicine
Universidad Autónoma De Santo Domingo (UASD)
01.2015
Skills
- Logistics & Supply Chain Operations
- Healthcare Service Coordination
- Process Optimization
- Team Training & Development
- Inventory Management
- Cross-Functional Collaboration
- Safety Compliance
- Technology Integration
- Patient & Customer Care
- Workflow Optimization
- HHA Exchange
- Curacall
- Careconnect
- Parallels
- CTS
- Microsoft Office 365
- Google Workspace
- Records retrieval
- Database entry
- Quality management
Certification
- EKG Technician Certification (CMAC/PTC/ETC Combo Exam), American Medical Certification Association (AMCA), New York, 01/01/20, 12/31/21
- Phlebotomy Technician Certification, American Medical Certification Association (AMCA), New York, 01/01/20, 12/31/21
Skills And Software
Inventory Management, Workflow Optimization, Safety Compliance, HHA Exchange, Curacall, Careconnect, Parallels, CTS, Microsoft Office 365 (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets), Fluent in Spanish and English
Languages
English
Spanish
Timeline
Receive Clerk, Inbound
Amazon
01.2025 - Current
Ship Clerk, Outbound
Amazon
01.2024 - 12.2024
Service Coordinator (Pediatric Cases, VIP, MLTC, NHTD)
Americare
01.2023 - 12.2023
Manager
Famous Rotisserie
01.2018 - 12.2022
Minor Surgery Emergency Room Staff
Hospital Marcelino Velez Santana
01.2011 - 12.2018
Bachelor’s Degree - Medicine
Universidad Autónoma De Santo Domingo (UASD)
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