Skilled team member with experience providing patient care / customer service and documentation.Demonstrating strong interpersonal skills and dedication to customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Donor Support Associate
Gulf Coast Regional Blood Center
Humble
10.2024 - Current
Created a welcoming environment for donors, enhancing engagement and encouraging repeat donations through personalized interactions.
Managed donor registration processes, resulting in reduced wait times and improved donor satisfaction.
Coordinated with medical staff to ensure efficient blood collection, contributing to a steady supply for local hospitals.
Monitored donor feedback to identify areas for improvement, implementing changes that led to noticeable gains in donor retention.
Maintained accurate donor records and compliance with health regulations, ensuring operational excellence and safety.
Built strong relationships with donors through active listening, enhancing trust and loyalty to the blood donation process.
Patient Care Technician
BACAS International Pain Management
Houston
09.2023 - 09.2024
Collect vital signs and critical body functions, such as heartbeat, breathing rate, temperature, blood pressure, and current weight, and record the information on the patients chart.
Delivered compassionate patient care, ensuring comfort and addressing concerns, which fostered trust and improved overall patient satisfaction.
Assisted in monitoring vital signs and documenting patient progress, contributing to enhanced treatment plans and measurable health outcomes.
Coordinated with nursing staff to streamline patient flow, reducing wait times and optimizing resource allocation for better service delivery.
Utilized patient feedback to identify care gaps, leading to the implementation of targeted interventions and noticeable improvements in service quality.
Provided empathetic support to patients, enhancing their comfort and building lasting trust in the care process.
Beauty Advisor
Sephora
Humble
11.2022 - 09.2023
Educated customers on product features and benefits during consultations.
Created a positive shopping experience for each customer through effective communication skills.
Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
Engaged with clients to understand their beauty preferences and concerns.
Processed transactions accurately and efficiently at the point of sale.
Provided feedback on product trends to improve inventory selection and customer offerings.
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation