Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooklyn Franklin

Humble

Summary

Skilled team member with experience providing patient care / customer service and documentation.Demonstrating strong interpersonal skills and dedication to customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Donor Support Associate

Gulf Coast Regional Blood Center
Humble
10.2024 - Current
  • Created a welcoming environment for donors, enhancing engagement and encouraging repeat donations through personalized interactions.
  • Managed donor registration processes, resulting in reduced wait times and improved donor satisfaction.
  • Coordinated with medical staff to ensure efficient blood collection, contributing to a steady supply for local hospitals.
  • Monitored donor feedback to identify areas for improvement, implementing changes that led to noticeable gains in donor retention.
  • Maintained accurate donor records and compliance with health regulations, ensuring operational excellence and safety.
  • Built strong relationships with donors through active listening, enhancing trust and loyalty to the blood donation process.

Patient Care Technician

BACAS International Pain Management
Houston
09.2023 - 09.2024
  • Collect vital signs and critical body functions, such as heartbeat, breathing rate, temperature, blood pressure, and current weight, and record the information on the patients chart.
  • Delivered compassionate patient care, ensuring comfort and addressing concerns, which fostered trust and improved overall patient satisfaction.
  • Assisted in monitoring vital signs and documenting patient progress, contributing to enhanced treatment plans and measurable health outcomes.
  • Coordinated with nursing staff to streamline patient flow, reducing wait times and optimizing resource allocation for better service delivery.
  • Utilized patient feedback to identify care gaps, leading to the implementation of targeted interventions and noticeable improvements in service quality.
  • Provided empathetic support to patients, enhancing their comfort and building lasting trust in the care process.

Beauty Advisor

Sephora
Humble
11.2022 - 09.2023
  • Educated customers on product features and benefits during consultations.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Engaged with clients to understand their beauty preferences and concerns.
  • Processed transactions accurately and efficiently at the point of sale.
  • Provided feedback on product trends to improve inventory selection and customer offerings.

Education

High school diploma -

North Forest High School
Houston, TX

Skills

  • Customer service
  • Patience
  • Organizational skills
  • Communication skills
  • Active listening
  • Medical terminology
  • Medical administrative support
  • Team Collaboration
  • Phone etiquette
  • Time management
  • Teamwork
  • Client engagement
  • Team collaboration
  • Effective communication

Certification

  • OSHA 30, Present
  • CPR Certification, Present

Timeline

Donor Support Associate

Gulf Coast Regional Blood Center
10.2024 - Current

Patient Care Technician

BACAS International Pain Management
09.2023 - 09.2024

Beauty Advisor

Sephora
11.2022 - 09.2023

High school diploma -

North Forest High School
Brooklyn Franklin