Hi, I’m
Olga Balan
Summary
Bilingual (English / Spanish)
10+ years as a CSR
Sales, student enrollment, and nonprofit-focused outreach.
Proven ability to meet metrics, build relationships, and improve customer satisfaction. Known for adaptability,
reliability, and a results-driven mindset.
Results-driven recruitment professional prepared to excel in candidate outreach and talent acquisition. Skilled in identifying and engaging potential candidates, fostering strong relationships, and supporting team collaboration to achieve recruitment objectives. Known for adaptability and focus on delivering results in dynamic environments.
Overview
10
years of professional experience
1
Certificate
Work History
OneBloodSaint Petersburg, FL
Telerecruiter/Donor Support Technician
02.2022 - 03.2026
Job overview
- Manage high-volume inbound and outbound calls to recruit blood, platelet, and double red cell donors
- Assist donors with online account recovery and basic technical troubleshooting
- Schedule donation appointments efficiently to maximize donor participation
- Maintain accurate donor records and update door histories in CRM systems
- Developed and executed recruitment strategies while overseeing call management to maintain high standards of service in nonprofit healthcare.
- Utilized applicant tracking systems to streamline the recruiting process and improve candidate engagement.
Bisk EducationTampa, FL
Student Enrollment Representative / Sales
10.2019 - 11.2021
Job overview
- Advised prospective students on professional development and certificate programs
- Supported university partnerships including Villanova University, Seton Hall University, and the University of South Florida
- Guided working professionals toward programs such as Lean Six Sigma, Project Management, and Human Resources
- Maintained detailed student records and followed up to drive enrollment decisions
- Balanced consultative sales with student-focused service
- Facilitated enrollment processes for prospective students, ensuring timely communication and follow-up.
- Utilized CRM systems to track student interactions and streamline enrollment workflows.
- Conducted informational sessions, effectively presenting program details to diverse audiences.
- Collaborated with academic advisors to resolve student inquiries and enhance satisfaction rates.
Ultimate Medical Academy (UMA)Tampa, FL
Healthcare Career Admissions Representative
05.2017 - 11.2019
Job overview
- Enrolled students into healthcare programs including Nursing, Pharmacy, and Medical Assistant tracks
- Conducted admissions interviews and guided students through enrollment and online orientation
- Followed up with students regarding future coursework and career advancement options
- Met enrollment goals while maintaining compliance and student satisfaction
- Guided applicants through admissions process, ensuring completion of necessary documentation for enrollment.
- Conducted outreach to prospective students, providing information on programs and enrollment processes.
- Developed training materials for new admissions representatives, enhancing team performance and consistency in messaging.
Aveda InstituteSaint Petersburg, FL
Customer Service / Student Records Representative
10.2015 - 03.2017
Job overview
- Delivered customer service in a fast-paced educational and retail environment
- Handled high-volume incoming calls and resolved guest concerns
- Supported admissions and recruitment of future students
- Coordinated with educators, students, and guests to ensure a positive experience
- Assisted with retail product sales and customer education
- Facilitated client consultations to assess needs and recommend appropriate services.
- Maintained product knowledge to educate clients on skincare and wellness solutions.
Education
New Jersey City UniversityJersey City, NJ
Associate of Arts from English Education
05-1987
Capri InstituteRoxbury NJ
Cosmetology License from Cosmetology
Skills
- Customer Service & Relationship Management
- Sales & Enrollment Advising
- Inbound & Outbound Calling
- CRM Systems (Salesforce, CampusVue, SAP)
- Microsoft Office (Word, Excel, Outlook)
- Student Advising & Recruitment
- Technical Troubleshooting (Basic)
- Data Entry & Records Management
- Goal & Metrics Achievement
- Nonprofit & Healthcare Environments
- Appointment setting
- Cold calling
- Customer service
- Computer skills
- Microsoft office
- Adaptability
Certification
Licensed Cosmetologist – Active
LANGUAGES
English – Fluent
Spanish – Fluent
Timeline
Telerecruiter/Donor Support Technician
OneBlood
02.2022 - 03.2026
Student Enrollment Representative / Sales
Bisk Education
10.2019 - 11.2021
Healthcare Career Admissions Representative
Ultimate Medical Academy (UMA)
05.2017 - 11.2019
Customer Service / Student Records Representative
Aveda Institute
10.2015 - 03.2017
New Jersey City University
Associate of Arts from English Education
Capri Institute
Cosmetology License from Cosmetology
ADDITIONAL HIGHLIGHTS
- Increased customer service positive reviews by approximately 8%
- Recognized for leadership, dependability, and commitment
- Quick learner who embraces change and new challenges
- Passionate about mission-driven and nonprofit organizations