Hi, I’m
OLGA BALAN
CSR /Sales /Recrutement
Tampa,FL
Summary
Bilingual (English / Spanish) professional with 10+ years of experience in customer service, sales, student enrollment, and nonprofit-focused outreach. Proven ability to meet metrics, build relationships, and improve customer satisfaction. Known for adaptability, reliability, and a results-driven mindset.
Overview
15
years of professional experience
1
Certification
Work History
OneBloodSaint Petersburg, FL
Telerecruiter
02.2022 - Current
Job overview
- Manage high-volume inbound and outbound calls to recruit blood, platelet, and double red cell donors
- Assist donors with online account recovery and basic technical troubleshooting
- Schedule donation appointments efficiently to maximize donor participation
- Maintain accurate donor records and update door histories in CRM systems
- Consistently meet or exceed recruitment and call metrics while delivering compassionate service in a nonprofit healthcare setting
Bisk EducationTampa, FL
Student Enrollment Representative / Sales
10.2019 - 11.2020
Job overview
- Advised prospective students on professional development and certificate programs
- Supported university partnerships including Villanova University, Seton Hall University, and the University of South Florida
- Guided working professionals toward programs such as Lean Six Sigma, Project Management, and Human Resources
- Maintained detailed student records and followed up to drive enrollment decisions
- Balanced consultative sales with student-focused service
Ultimate Medical Academy (UMA)Tampa, FL
Healthcare Career Admissions Representative
05.2018 - 11.2019
Job overview
- Enrolled students into healthcare programs including Nursing, Pharmacy, and Medical Assistant tracks
- Conducted admissions interviews and guided students through enrollment and online orientation
- Followed up with students regarding future coursework and career advancement options
- Met enrollment goals while maintaining compliance and student satisfaction
Aveda InstituteSaint Petersburg, FL
Customer Service / Student Records Representative
10.2016 - 03.2018
Job overview
- Delivered customer service in a fast-paced educational and retail environment
- Handled high-volume incoming calls and resolved guest concerns
- Supported admissions and recruitment of future students
- Coordinated with educators, students, and guests to ensure a positive experience
- Assisted with retail product sales and customer education
Regis CorporationTampa, FL
Retail Manager / Stylist
02.2011 - 02.2014
Job overview
- Managed and supervised a team of 14 rotating hairstylists
- Oversaw daily store operations including opening, closing, and performance tracking
- Hired, trained, and coached staff to meet sales and service goals
- Implemented merchandising plans and operational procedures
- Improved store growth and overall performance through leadership and accountability
Skills
- Customer Service & Relationship Management
- Sales & Enrollment Advising
- Inbound & Outbound Calling
- CRM Systems (Salesforce, CampusVue, SAP)
- Microsoft Office (Word, Excel, Outlook)
- Student Advising & Recruitment
- Technical Troubleshooting (Basic)
- Data Entry & Records Management
- Goal & Metrics Achievement
- Nonprofit & Healthcare Environments
Certification
Licensed Cosmetologist, Active
Languages
English
Spanish
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
- Work Permit: Authorized to work in the U.S.
- Visa Status: Authorized to work in the U.S.
Timeline
Telerecruiter
OneBlood
02.2022 - Current
Student Enrollment Representative / Sales
Bisk Education
10.2019 - 11.2020
Healthcare Career Admissions Representative
Ultimate Medical Academy (UMA)
05.2018 - 11.2019
Customer Service / Student Records Representative
Aveda Institute
10.2016 - 03.2018
Retail Manager / Stylist
Regis Corporation
02.2011 - 02.2014