Open To Work
Adrian Balli
Brownsville,TX
Work Preference
Summary
Highly organized and motivated professional with a Bachelor of Science in Psychology from The University of Texas Rio Grande Valley (UTRGV) and experience in case management, government services, and customer-facing roles. Bilingual in English and Spanish with exceptional communication, organizational, and interpersonal skills. Experienced in maintaining confidential information, coordinating multiple priorities, managing detailed documentation, and collaborating with multidisciplinary teams in fast-paced environments. Dedicated to delivering exceptional service, building strong professional relationships, and contributing to organizational success through professionalism, adaptability, and attention to detail.
Work History
Customer Service Representative / Claims Support
Social Security Administration
Brownsville, TX
2025 - 2026
- Assisted members of the public with Social Security programs, benefits, and services while providing exceptional customer service.
- Maintained accurate and confidential records in accordance with agency policies and federal privacy standards.
- Reviewed documentation, processed requests, and ensured timely completion of administrative tasks.
- Communicated effectively with individuals from diverse backgrounds while resolving questions and concerns professionally.
- Managed multiple priorities in a high-volume environment while maintaining accuracy and attention to detail.
Case Manager / Youth Care Worker
Southwest Key Programs
Brownsville, Texas
2021 - 2025
- Managed a caseload of youth while ensuring compliance with federal, state, and organizational policies and procedures.
- Coordinated services with multidisciplinary teams, families, legal representatives, and community partners to support positive outcomes.
- Maintained detailed case documentation and confidential records with a high degree of accuracy.
- Conducted interviews, gathered information, prepared reports, and maintained consistent communication with internal and external stakeholders.
- Balanced multiple deadlines and priorities while adapting to changing client and program needs.
- Provided crisis intervention, advocacy, and direct support while promoting the safety and well-being of youth.
Retail Associate
Dick's Sporting Goods
Brownsville, Texas
2019 - 2021
- Delivered exceptional customer service by assisting customers with product selection and purchases.
- Operated point-of-sale systems and processed transactions accurately.
- Maintained merchandise presentation and assisted with inventory management.
- Collaborated with team members to achieve operational and customer service goals.
Education
Bachelor of Science - Psychology
University of Texas At Rio Grande Valley
Brownsville, TXSkills
- Bilingual (English & Spanish)
- Customer Service & Relationship Management
- Administrative Coordination
- Case Management
- Documentation & Records Management
- Confidential Information Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Microsoft Outlook
- Calendar Management & Scheduling
- Strong Written & Verbal Communication
- Cross-Functional Team Collaboration
- Project & Time Management
- Ability to Manage Multiple Priorities
- Detail-Oriented
- Adaptability in Fast-Paced Environments
- Critical Thinking & Problem Solving
- Professionalism & Integrity
Accomplishments
- Employee of the Month – Southwest Key Programs
- Safety and Compliance Recognition - Social Security Administration
- Years of Service Recognition - Southwest Key Programs
Timeline
Customer Service Representative / Claims Support
Social Security Administration
2025 - 2026
Case Manager / Youth Care Worker
Southwest Key Programs
2021 - 2025
Retail Associate
Dick's Sporting Goods
2019 - 2021
Bachelor of Science - Psychology
University of Texas At Rio Grande Valley