Karla V. Gonzalez Perez
Elizabeth,NJ
Summary
Bilingual Customer Service Professional with 4+ years of experience delivering exceptional customer support in fast-paced, high-volume environments. Skilled in resolving customer concerns, handling confidential documentation, maintaining accurate records, and providing solutions with professionalism and empathy. Experienced supporting customers in corporate, insurance, and government service settings, with additional hands-on experience in airport catering operations where teamwork, efficiency, safety, and attention to detail were essential to meeting strict airline service standards.
Overview
1
1
Language
6
6
years of professional experience
Work History
Customer Service Support Specialist
Community Coordinated Child Care of Union County
Rahway, NJ
07.2023 - 04.2026
- Resolve customer inquiries regarding applications, eligibility, and financial documentation through phone and email.
- Review and verify confidential financial documents for accuracy and compliance.
- Maintain detailed customer records and case documentation across multiple databases.
- Collaborate with internal departments to resolve customer issues efficiently.
- Provide professional and empathetic customer support while assisting clients through complex processes.
Customer Service Agent
New Century Insurance Agency
Elizabeth, NJ
01.2023 - 07.2023
- Assisted customers with insurance policy questions and account updates.
- Reviewed policy documents for accuracy and compliance.
- Responded to customer inquiries via phone and email.
- Processed policy changes, renewals, and customer documentation.
- Maintained accurate customer records across multiple systems.
Shift Supervisor
CSR
Elizabeth, NJ
08.2021 - 01.2023
- Supervised daily operations and customer service activities.
- Resolved customer concerns and service escalations.
- Trained new employees on company procedures and customer service standards.
- Managed cash handling, reporting, and operational documentation.
- Supported workflow improvements to improve team efficiency.
Airport Catering Associate
Sodexo – Newark Liberty International Airport (Delta Airlines)
07.2020 - 10.2021
- Prepared and assembled in-flight catering orders according to Delta Airlines specifications.
- Ensured compliance with food safety, sanitation, and quality standards.
- Organized catering equipment, food carts, and supplies for scheduled departures.
- Worked efficiently in a fast-paced, time-sensitive airport environment.
- Collaborated with kitchen staff and operations teams to ensure on-time flight departures.
- Assisted with inventory organization and restocking of catering supplies.
- Maintained clean and organized work areas while following company safety procedures.
Education
High School Diploma -
John E Dwyer
Elizabeth, NJ06.2021
Skills
- Customer Service (Phone, Email & In-Person)
- Customer Relations & Conflict Resolution
- Data Entry & Record Management
- Confidential Documentation Handling
- Document Review & Verification
- CRM & Database Management
- Customer Account Support
- Case Management
- Administrative Support
- Data Accuracy & Quality Control
- Problem Solving
- Food Safety & Sanitation
- Airport Catering Operations
- Inventory & Supply Coordination
- Time Management
- Microsoft Office & Microsoft Teams
- Bilingual (English & Spanish)
Bilingual
English & Spanish
Timeline
Customer Service Support Specialist
Community Coordinated Child Care of Union County
07.2023 - 04.2026
Customer Service Agent
New Century Insurance Agency
01.2023 - 07.2023
Shift Supervisor
CSR
08.2021 - 01.2023
Airport Catering Associate
Sodexo – Newark Liberty International Airport (Delta Airlines)
07.2020 - 10.2021
High School Diploma -
John E Dwyer