BROOKE CANNON
Mesa,AZ
Summary
Forward-thinking Collections Specialist with proactive approach to managing and resolving outstanding accounts. Known for assertive communication skills and keen ability to negotiate effectively with clients to secure payments. Demonstrates strong commitment to achieving targets and maintaining positive client relationships. Consistently recognized for results-driven mindset and ability to navigate complex collection scenarios with optimism and confidence. Proactive Project Coordinator with strong commitment to driving project success through effective leadership and assertive decision-making. Adept at managing complex timelines, coordinating cross-functional teams, and ensuring project goals are met on schedule. Known for articulate communication skills and optimistic approach that fosters team collaboration and high-performance outcomes. Excels in fast-paced environments, consistently delivering results that exceed expectations.
Versatile project coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings five years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
10
10
years of professional experience
Work History
Project Coordinatr/Manager
Copper State Home Builder's
Mesa, AZ
02.2025 - 08.2026
- Synchronized project timelines and deliverables among diverse teams, facilitating alignment with strategic goals.
- Administered project documentation and reporting frameworks to strengthen transparency and facilitate stakeholder communication.
- Developed and maintained project schedules using project management software for efficient workflow tracking.
Collection Specialist/Claim Rep
Eco Dry Restoration
Chandler, Az
02.2025 - 12.2025
- Submitting xactimate estimate along with supporting documents to insurance.
- Following up on payment processing and settlements between our company and the insurance carriers and/or third party companies.
- Tracking payments to our office as well as homeowners.
- Running debit and credit card payment using square.
- Negotiated payment arrangements with customers to ensure timely resolution of delinquent accounts.
- Worked closely with management to resolve or assist in customer delinquency issues.
- Maintained accurate records using CRM and ZOHO system of collections activity including payments received and payment plans established.
Project coordinator/ Manager
Copper State Homebuilders
Mesa, Az
11.2021 - 02.2025
- Responsible for overseeing all aspects of restoration projects, from initial assessment to completion, ensuring projects are completed efficiently, and within budget of the insurance policy coverages.
- Working closely with home owners, insurance adjusters and various subcontractors to assure that the project is being completed per IICRC and S500 protocol.
- Maintained an organized DASH system of records including documents such as contracts, invoices, change orders.
- Communicated with clients to discuss project objectives and requirements.
- Submitted Xactimate estimates to insurance carriers and third party reviewers for payments. Negotiated and revised estimates to reach a reasonable agreement on allotted funds needed for project completion.
Administrative Assistant
Cobble Stone Painting
Gilbert, AZ
01.2017 - 11.2021
- Maintained files and filing, keeping sensitive information confidential.
Sales Associate
L.A. Fitness
Mesa, AZ
09.2016 - 01.2017
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Maintained database of client contact information with accuracy and attention to detail.
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Introduced promotions and sale opportunities, enticing customers.
- Drove sales through customer relationship building and suggestive selling techniques.
Education
High School Diploma -
Sun Valley High School
Mesa, Az05-2000
Skills
- Time management
- Mitigation and Mold remediation
- Customer service
- Communication skills
- Collections management
- Abatement and Restoration
- Software skills
- Insurance Submission and Verification
- Conflict resolution techniques
- Problem-solving
- Project coordination
- Detail-oriented
- Project management
Timeline
Project Coordinatr/Manager
Copper State Home Builder's
02.2025 - 08.2026
Collection Specialist/Claim Rep
Eco Dry Restoration
02.2025 - 12.2025
Project coordinator/ Manager
Copper State Homebuilders
11.2021 - 02.2025
Administrative Assistant
Cobble Stone Painting
01.2017 - 11.2021
Sales Associate
L.A. Fitness
09.2016 - 01.2017
High School Diploma -
Sun Valley High School