Brooke Carroll
Saint Petersburg
Summary
Customer Service Representative devoted to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
5
5
years of professional experience
Work History
Painter
All Good Flooring
Saint Petersburg, FL
07.2025 - Current
- Prepared surfaces for painting by cleaning, sanding, and priming as needed.
- Applied various paint types using brushes, rollers, and sprayers to achieve desired finishes.
- Collaborated with team members to optimize workflow and meet project deadlines efficiently.
- Ensured compliance with safety protocols while handling hazardous materials and equipment.
- Conducted quality checks on completed work to ensure high standards of finish and durability.
- Implemented process improvements that increased efficiency in painting operations and reduced waste.
LEAD CUSTOMER SERVICE REPRESENTATIVE
Sun Toyota
Holiday, Fl
01.2024 - 07.2025
- Handled high call volume in fast-paced environments.
- Responded to customer inquiries via phone and internal ticketing systems, coordinating service appointments and delivering solutions in a timely, professional manner.
- Managing customer transactions related to service and parts, handling cash, check, and credit card payments, processing repair orders, and providing excellent customer service.
- Managed digital repair orders and billing documents, ensuring accuracy and prompt follow-up.
- Promptly responding to inquiries, actively listening to customer concerns, offering solutions, and going the extra mile to exceed expectations.
- Trained new hires on internal systems and processes, fostering efficient remote communication across departments.
CUSTOMER SERVICE SPECIALIST
Wendys
New Port Richey, Fl
08.2022 - 01.2024
- Worked with my team to maintain smooth operations and high standards of customer service during high volume rushes.
- Swiftly and professionally addressed any customers complaints, escalating to management when requested.
- Handled challenging customer situations with professionalism and empathy, resolving issues to the satisfaction of both guests and management.
- Collaborated with team members to streamline order processes, reducing service wait times and fostering a more efficient work environment.
- Promoted a positive team environment by fostering open communication, leading to improved morale and enhanced service standards.
CUSTOMER SERVICE ASSOCIATE
McDonalds
Holiday, Fl
05.2021 - 08.2022
- Greeted customers, handled payments via a POS system fulfilling over 1500+ orders per shift.
- Operated drive thru services including taking orders, handling payment, and delivering food in a prompt but friendly manner.
- Accurately managed cash flow operations totaling from $3,000 - $6,000 per shift.
- Provided exceptional customer service, enhancing guest satisfaction and driving repeat business through effective problem resolution.
- Collaborated with team members to maintain a clean and inviting environment, fostering a welcoming atmosphere for customers.
- Processed orders accurately and efficiently, ensuring timely service and minimizing errors, which led to noticeable improvements in order accuracy.
Education
Diploma -
Penn Foster High School
Scranton, PA02.2023
Skills
- Customer Service
- Communication skills
- Organizational Skills
- People skills
- Problem Solving
- Time Management
- Critical Thinking
- Attention to Detail
- Reliability
- Computer skills
- Problem Resolution
- Team Collaboration
- Strong work ethic
- Attention to detail
LANGUAGES
English (Native)
Timeline
Painter
All Good Flooring
07.2025 - Current
LEAD CUSTOMER SERVICE REPRESENTATIVE
Sun Toyota
01.2024 - 07.2025
CUSTOMER SERVICE SPECIALIST
Wendys
08.2022 - 01.2024
CUSTOMER SERVICE ASSOCIATE
McDonalds
05.2021 - 08.2022
Diploma -
Penn Foster High School