Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Casey

San Antonio

Summary

Analytical professional with a B.S. in Neuroscience from Yale University and proven experience managing complex operations and ensuring regulatory compliance. Currently supervising 180+ employees at Republic Services with a focus on safety compliance, process optimization, and data-driven decision making. Strong background in statistical analysis, research methodology, and technical systems. Skilled in identifying compliance gaps, implementing proactive solutions, and leveraging data to drive operational improvements.

Overview

6
6
years of professional experience

Work History

Operations Supervisor

Republic Services
San Antonio, TX
10.2023 - Current
  • Supervised 180 drivers and helpers across residential (120) and commercial (60) lines of business, servicing approximately 5,000 customers daily across 50 routes.
  • Led two large-scale rerouting initiatives in January and June 2025 to accommodate municipal changes and evolving business needs, resulting in a 10% increase in productivity.
  • Utilized lifts per hour and yards per hour efficiency metrics to identify productivity opportunities and maximize route efficiencies.
  • Participated in hiring processes and conducted safety meetings to proactively address safety concerns and ensure regulatory compliance.
  • Partnered with city officials and internal teams to implement proactive processes and deliver excellent customer service.

Cluster Technician Coordinator

Yale University
New Haven, CT
10.2019 - 08.2023
  • Managed a team of 70+ student employees who maintain campus computing & printing infrastructure alongside a small team of Cluster Technician Coordinators.
  • Conducted data analysis to optimize technician efficiency.
  • Developed and updated training materials, as well as delivered comprehensive biannual training sessions.
  • Provided advanced technical support and effectively resolved escalated issues.

Undergraduate Research Assistant

Yale Child Study Center
New Haven, CT
08.2022 - 05.2023
  • Conducted a behavioral study with 45 participants by obtaining consent, performing several tests of maternal sensitivity and child development, collecting EEG data, and photoshopping stimuli.
  • Analyzed a dataset of over 12,000 data points by performing statistical analyses to determine novel relationships between several EEG components and measures of mood.

Education

Bachelor of Science - Neuroscience

Yale University
New Haven, CT
05-2023

Skills

  • Professional Skills: Operations Management, Performance Monitoring, KPI Tracking, Route Optimization, Scheduling Coordination, Safety Oversight, Problem-solving, Attention to Detail, Customer Service, Data Analysis, Financial Skills
  • Computer & Technical Skills: Skilled in Microsoft Suite, Adobe InDesign, Adobe Photoshop, ServiceNow, MATLAB, SPSS Statistics, Qualtrics Proficient in SQL, R-Studio, HTML, C, Python

Timeline

Operations Supervisor

Republic Services
10.2023 - Current

Undergraduate Research Assistant

Yale Child Study Center
08.2022 - 05.2023

Cluster Technician Coordinator

Yale University
10.2019 - 08.2023

Bachelor of Science - Neuroscience

Yale University