Brooke Childers
Hickory,NC
Summary
Dedicated server known for exceptional customer service and problem-solving skills. Proven ability to manage multiple tasks while ensuring a positive dining experience.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Server
Notions Restaurant
Hickory, USA
07.2021 - 09.2024
- Delivered exceptional customer service by greeting guests, taking accurate orders, and ensuring a positive dining experience.
- Provided detailed menu knowledge, including ingredients, allergens, and specials, to help guests make informed choices.
- Maintained a clean, organized, and sanitary dining environment in compliance with health and safety standards.
Server
Imagine One Hospitality
Hickory, North Carolina
01.2021 - 06.2022
- Operated POS systems to enter orders, manage tabs, split checks, and process cash and card payments.
- Handled guest concerns or complaints calmly and professionally, ensuring quick and effective resolutions.
- Worked efficiently in a fast-paced environment while balancing multiple tables and prioritizing guest needs.
Server
Cafe Rule & Wine Bar
Hickory
11.2020 - 01.2021
- Gain knowledge on a variety bottles of wine, from their origin, the notes and which select wines pair best with the appropriate meal.
- Collaborated with kitchen and bar staff to ensure accurate, timely delivery of food and beverages.
- Performed opening and closing duties—including restocking, side work, cleaning, and preparing stations.
- Upsold appetizers, desserts, and specialty beverages to increase sales and enhance the guest experience.
Server
Kickback Jack's
Hickory
04.2017 - 08.2019
- Provided attentive service to guests throughout dining experience.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness of tables and dining areas during service shifts.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School
Greenville, SC 09.2024 - 09.2025
OTA
Cape Fear Community College
Wilmington, North Carolina, NC 08.2019 - 06.2020
OTA
Caldwell Community College And Technical Institute
Hudson, NC 08.2017 - 05.2019
Maiden High School
Maiden, NCSkills
- Customer Service Excellence – Providing friendly, attentive, and professional service to ensure guest satisfaction
- Communication Skills – Clear, positive verbal communication with guests, coworkers, and management
- Multitasking & Time Management – Handling multiple tables, tasks, and priorities efficiently in fast-paced environments
- Problem-Solving – Quickly addressing guest concerns or issues to maintain a smooth and enjoyable experience
Timeline
Cosmetology License - Cosmetology
Paul Mitchell The School
09.2024 - 09.2025
Server
Notions Restaurant
07.2021 - 09.2024
Server
Imagine One Hospitality
01.2021 - 06.2022
Server
Cafe Rule & Wine Bar
11.2020 - 01.2021
OTA
Cape Fear Community College
08.2019 - 06.2020
OTA
Caldwell Community College And Technical Institute
08.2017 - 05.2019
Server
Kickback Jack's
04.2017 - 08.2019
Maiden High School