Brooke Christmas
Camden,NY
Summary
Motivated Shift lead with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reviews team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shiftlead Bowlista
Bowl Boss
Rome, NY
02.2024 - Current
- Used POS system to accurately enter orders and process payments.
- Prepared smoothie/fruit bowls, smoothies, waffles, Espresso drinks, coffee, non-caffeinated drinks, etc. with accuracy
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Handled opening and closing cash drawer, accurately counted, balanced and deposited the money.
- Followed Safe Food Handling Protocols
- Followed Allergy Protocols
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Administrative Assistant
Administrative Outsourcing LLC.
Camden, NY
03.2022 - 02.2024
- Answered phone calls
- Organized and cleaned up the office
- Entered invoices into company's system
- Filed important documents
- Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.
- Handled accounts payable activities to facilitate accurate payment of bills and expenses.
Education
Camden Central High School
Camden, NYSkills
- Customer Service
- Friendly and outgoing
- Professional phone etiquette
- Conflict Mediation
- Attention to Detail
- Problem-Solving
- Organizational Skills
Timeline
Shiftlead Bowlista
Bowl Boss
02.2024 - Current
Administrative Assistant
Administrative Outsourcing LLC.
03.2022 - 02.2024
Camden Central High School