Brooke Christmas
Camden
Summary
Detail-oriented and personable professional with experience as a Shift Lead and former Administrative Assistant, bringing strong customer service, communication, and organizational skills. Skilled in managing front-desk tasks, handling high-volume inquiries, and maintaining a smooth, welcoming environment. Proven ability to multitask, support daily operations, and deliver dependable, service-focused support. Seeking to contribute these strengths in a receptionist role.
Overview
4
4
years of professional experience
Work History
Shiftlead Bowlista
Bowl Boss
Rome
02.2024 - Current
- Performed scheduled inventory counts and supply audits.
- Provided excellent customer service by answering phones promptly and professionally
- Trained new team members on operational procedures and customer service standards
- Maintained a clean and organized workspace for optimal productivity and safety.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Handled opening and closing cash drawer, accurately counted, balanced and deposited the money.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in resolving customer complaints to maintain positive experiences.
Administrative Assistant
Administrative Outsourcing LLC.
Camden
03.2022 - 02.2024
- Processed invoices for payment using accounting software applications.
- Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls and directed them to appropriate personnel
- Handled and transported sensitive documents securely
- Handled accounts payable activities to facilitate accurate payment of bills and expenses.
Education
Camden Central High School
Camden, NYSkills
- Customer Service
- Friendly and outgoing
- Professional phone etiquette
- Conflict Mediation
- Attention to Detail
- Problem-Solving
- Organizational Skills
Timeline
Shiftlead Bowlista
Bowl Boss
02.2024 - Current
Administrative Assistant
Administrative Outsourcing LLC.
03.2022 - 02.2024
Camden Central High School