Brooke Coffey
Saint Marys,OH
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations, dialysis technician and warehouse associate.
Overview
8
8
years of professional experience
Work History
Dialysis Technician
Fresenius Kidney Care Dialysis
Lima, Ohio
03.2022 - Current
- Implemented quality improvement initiatives within the facility's dialysis unit.
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Provided emotional support for patients dealing with chronic illness or end-stage renal disease.
- Ensured all safety protocols were followed while performing duties in the dialysis unit.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Participated in performance improvement activities as required by facility policy.
- Calibrated dialysate solution according to prescribed formula for each individual patient's needs.
- Evaluated access sites for infection or other complications prior to initiating treatment.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
- Administered medications as prescribed by the overseeing physician during dialysis sessions.
- Maintained a clean and organized work environment in compliance with healthcare regulations.
- Monitored patient reactions and machine operation during dialysis treatment.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Ensured strict adherence to safety protocols and infection control measures.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
- Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
- Responded to and managed emergency situations during dialysis treatments.
- Restocked supplies needed for dialysis procedures in an organized manner.
- Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
- Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
Customer Service Representative
Surge Staffing
Saint Marys
11.2020 - 03.2022
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Warehouse Worker
Ferguson
Celina, Ohio
04.2017 - 04.2020
- Transported goods to designated areas within the warehouse facility.
- Inspected damaged goods prior to disposal or return to vendor.
- Monitored temperature and humidity levels in warehouse.
- Operated scanners, computers, and other equipment to track orders.
- Performed cycle counts to maintain accurate inventory records.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Ensured safety protocols were followed at all times while operating machinery.
- Followed established guidelines for picking orders accurately.
- Verified accuracy of incoming shipments against purchase orders.
- Received and tracked incoming inventory shipments.
- Investigated any reported problems regarding shipping errors or damages.
- Identified discrepancies between physical count and computer data.
- Provided assistance in loading and unloading containers from ships and trains.
- Organized warehouse space for efficient storage of products.
- Assembled orders according to customer requests.
- Collaborated closely with other departments on special projects as needed.
- Processed returns of defective merchandise as required.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Inspected incoming shipments for damage or discrepancies.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Education
Associate of Science -
Edison Community College
Piqua, OH12-2023
High School Diploma -
Troy High School
Troy, OH05-2013
Skills
- Dialysis treatment
- Biohazardous waste disposal
- Alarm response
- Dialysis equipment operation
- HIPAA
- Patient data management
- Documentation accuracy
- Biomedical equipment operation
- Hemodialysis treatment
- Medical records charting
- Account updating
- Complaint resolution
- Scheduling
- Technical troubleshooting
- Grammar
- Payment processing
- CRM software
- Appointment scheduling
- Data collection
- Conflict resolution
- Cycle counting
- Loading and unloading
- Shipping and receiving
- Inventory management
- Materials handling and transport
- Attention to detail
- Delivery scheduling
- Multitasking and organization
- Forklift operations
- Skid building
- Team collaboration
- Medical terminology
Timeline
Dialysis Technician
Fresenius Kidney Care Dialysis
03.2022 - Current
Customer Service Representative
Surge Staffing
11.2020 - 03.2022
Warehouse Worker
Ferguson
04.2017 - 04.2020
Associate of Science -
Edison Community College
High School Diploma -
Troy High School