Brooke Conway
Senior Team Leader
Hixson,TN
Summary
Experienced in customer service and social media content with over 4 years of experience. Hardworking and passionate job seeker with strong communicator and organizational skills. Excellent reputation for resolving problems, multi-tasking and improving customer satisfaction. Detailed in reading the market and changing social media content to drive results. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Well regards,
Brooke L. Conway
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Relations Specialist/Social Media Content Coordinator
Berkshire Hathaway Home Services Realty Center
Hixson, TN
12.2019 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Studied demographic data to determine optimal targets and tactics for persuasion.
- Applied current editing and photography tools to tell great stories.
- Created dynamic graphics and pieces to increase website and social media traffic.
- Strengthened content through proofreading and editing.
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
- Identified appropriate marketing channels and target customers for campaigns.
Realtor
Berkshire Hathaway Home Services Realty Center
Chattanooga, TN
04.2022 - Current
- Licensed to better serve on Team.
- Worked as non-licensed specialist until licensed Realtor Specialist April 2022.
Notary
Self-Employed
Chattanooga, TN
09.2021 - Current
- Checked documents and identifying credentials for all parties.
- Looked for signs of fraud or coercion and refused notarization.
- Administered oath to document signers to obtain affirmation of truth.
- Supported timely and accurate task completion.
- Updated journal with names and dates for permanent record.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered and managed incoming and outgoing calls.
- Ordered office supplies while adhering to fixed office budget.
Server
Armandos Restaurant
Hixson, TN
03.2017 - 05.2019
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Real Estate
TREES
Chattanooga, TN 01.2021 - 04.2021
Business
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Hixson High School
Hixson, TN 08.2016 - 05.2020
Skills
Excellent teamwork
Strong organizational skills
Market research data entry
Presenting
Works well independently
Marketing and promotions
Business Development
Marketing and advertising
Administrative support
Notary Public
Property assessments
Real estate development
Market monitoring
Virtual tour creation
Staff Management
Contract Negotiation
Database Management
Negotiation
Timeline
Realtor
Berkshire Hathaway Home Services Realty Center
04.2022 - Current
Notary
Self-Employed
09.2021 - Current
Real Estate
TREES
01.2021 - 04.2021
Customer Relations Specialist/Social Media Content Coordinator
Berkshire Hathaway Home Services Realty Center
12.2019 - Current
Server
Armandos Restaurant
03.2017 - 05.2019
High School Diploma -
Hixson High School
08.2016 - 05.2020
Business
Chattanooga State Community College