Brooke Coulson

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

• Seasonal Operations Associate, Kohl’s Department Store, Erie, PA, 09/01/18, 12/31/18Operation Associate fills online orders quickly and efficiently with accuracy., Filled and packed online orders quickly within the desired deadline while providing excellent customer service on the sales floor., Worked POS System as needed with the expectation of meeting rewards sign-ups and meeting credit card goals., Merchandising product as needed., Straightening departments and placing merchandise back to the sales floor.
• Customer Service Associate, At Home Décor Superstore, Erie, PA, 07/01/20, 02/28/21, Provides customers a positive shopping experience by processing transactions at the register with speed and efficiency., Performs cashier duties accurately while processing all transactions per policy., Performs store conditioning tasks and housekeeping tasks as assigned., Operates all equipment in a safe manner per directed procedures., Ensures a safe working and shopping environment while minimizing shrink and damages., Executes company directives, policies, and procedures timely, accurately, and thoroughly.
• Customer Service Support-PT Keyholder, At Home Décor Superstore, Erie, PA, 02/01/21, 10/31/21, Customer service Support is directly involved in the team’s assessment, training, and overall development., Direct CSAs on down time tasks., Maintain clean and safe working environment., Review that Daily Planner is completed and in place for the day., Monitor lines and ensure CSA is calling for back up as needed., Ensure CSAs offer Credit/Perks to every customer using the current directed script., Ensure all tables are left NCO as part of daily conditioning., Upkeep visuals and ensure they are full and impactful., Keep correct signage in place as directed.
• Customer Service Support-FT Keyholder, At Home Décor Superstore, Erie, PA, 10/01/21, 01/31/22, Customer service Support is directly involved in the team’s assessment, training, and overall development., Direct CSAs on down time tasks., Maintain clean and safe working environment., Review that Daily Planner is completed and in place for the day., Monitor lines and ensure CSA is calling for back up as needed., Ensure CSAs offer Credit/Perks to every customer using the current directed script., Ensure all tables are left NCO as part of daily conditioning., Upkeep visuals and ensure they are full and impactful., Keep correct signage in place as directed.
• Store Manager, At Home Décor Superstore, Erie, PA, 01/01/22, Current, Store Manager is responsible for leading the store’s collective customer experience efforts, oversees the conditioning of the store, setting of store visuals, and all front of house activities including building At Home’s Loyalty programs., Store Manager works in close conjunction with the ICM to support NCO standards throughout the building while being actively engaged in the selection and development of their own team., The Store Manager directly supervises the CSS team and ensures all Customer Support Team Members work together and deliver brand standards., Follow quarterly Standards Manual to set endcaps as merchandise arrives and plan for setting of endcaps., Follow signage directions in Signage Channel., Direct CSS team to ensure closing tasks and daily procedures are executed to meet NCO standards., Work directly with the CSS team to train as needed and ensure they grow in their role., Follow quarterly Standards Manual to set Add On items as merchandise arrives., Planning changeover of flash find tables with proper signage in place., Work with ICM to ensure merchandising meets NCO standards., Set goals, set expectations, share results, and coach underperformers for the loyalty program., Maintain cash office records, ensure tills are reconciled daily, deposits are verified, tax exempt procedures, and all loss prevention procedures are followed.

Marketing and Sales Certification, Marketing

Class Salutatorian, Summa Cum Laude, GPA 4.0

Central Tech High School, Erie, PA