Brooke Cotzin
Peterborough,New Hampshire
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
Work History
Switchboard Supervisor
Monadnock Community Hospital
04.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Waitress/Bartender
Cafe 532 Bar And Grill
03.2022 - 12.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Babysitter
Self Employed
01.2017 - 03.2022
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
Education
High School Diploma -
White Mountains Regional High School
Whitefield, NH05.2013
Skills
- Inventory Control
- Schedule development
- Strategic Planning
- Data Analytics
- Process Improvement
- Staff Management
- Project Management
- Staff Development
- Processes and procedures
- Time Management
Timeline
Switchboard Supervisor
Monadnock Community Hospital
04.2023 - Current
Waitress/Bartender
Cafe 532 Bar And Grill
03.2022 - 12.2022
Babysitter
Self Employed
01.2017 - 03.2022
High School Diploma -
White Mountains Regional High School
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