Brooke Crossley
Angelica,NY
Summary
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously.
Friendly, kind, caring
Reliable worker
Knowledgeable in skills
Customer Service
Overview
7
7
years of professional experience
Work History
Tanning Consultant
Tannah's Tanning Salon
Wellsville, NY
01.2022 - Current
- Enhanced client experience with thorough knowledge of tanning equipment, proper usage, and safety guidelines.
- Contributed to a clean and hygienic environment by maintaining cleanliness of tanning beds and rooms after each use.
- Assisted in retaining clientele through exceptional customer service, building rapport, and addressing concerns promptly.
- Maintained accurate client records to ensure seamless communication between staff regarding customer preferences and needs.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Informed and demonstrated how to use tanning equipment to new clients.
- Preserved patient safety by following safety protocols.
- Entrusted to handle confidential and sensitive situations in professional matter.
Waitress
Sugardaddies Ice Cream & Grill
Wellsville, NY
05.2017 - 09.2023
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Answered customers' questions, recommended items, and recorded order information.
Merchandise Associate
Marshalls
Olean, NY
08.2021 - 01.2022
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Fostering a positive team environment.
- Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Education
No Degree - Undeclared
SUNY College of Technology At Alfred
Alfred, NY05.2025
Some College (No Degree) - Independent Studies
Jamestown Community College
Jamestown, NYHigh School Diploma -
Scio Central School
Scio, NY06.2021
Junior-Senior Year High School - Cosmetology
CA BOCES
Belmont, NY06.2021
Skills
- TanTrack Mastery
- Social Media Platforms
- Bed Cleaning Proficiency
- Product Recommendations
Timeline
Tanning Consultant
Tannah's Tanning Salon
01.2022 - Current
Merchandise Associate
Marshalls
08.2021 - 01.2022
Waitress
Sugardaddies Ice Cream & Grill
05.2017 - 09.2023
No Degree - Undeclared
SUNY College of Technology At Alfred
Some College (No Degree) - Independent Studies
Jamestown Community College
High School Diploma -
Scio Central School
Junior-Senior Year High School - Cosmetology
CA BOCES