Brooke Davis

• Achieved end-to-end customer success outcomes for public sector clients, ensuring high adoption and retention rates.
• Led customer success planning, refining onboarding processes and facilitating value realization reviews.
• Facilitated ongoing business reviews with customers, generating $9.38m+ in pipeline revenue in fy26.
• Advised customers and technical stakeholders, aligning solutions with critical objectives.
• Collaborated with sales and renewals teams to drive expansion initiatives and long-term strategies.
• Coached team members on best practices to deliver exceptional customer experiences.
• Trained and mentored new team members to enhance productivity and foster friendly service.
• Organized webinars and workshops to enhance customer engagement and strengthen relationships.

• Managed public sector renewal portfolio, achieving over 125% of quarterly and annual targets.
• Collaborated with partners, stakeholders, and internal teams to execute renewal strategies, improving overall effectiveness.
• Streamlined renewal operations by working closely with sales, customer success, and finance teams.
• Ensured accurate forecasting and execution of renewal strategies through strategic partnerships, aligning with organizational goals.
• Achieved on-time renewals that met organizational needs, driving long-term customer retention.
• Recognized as a top performer for sustained impact across multiple fiscal years.

Drove new business through outbound prospecting, tailored software demonstrations, and contract negotiation, while maintaining disciplined pipeline and CRM management. Transitioned into a client advisory role focused on post‑sale success, supporting adoption through education and troubleshooting, and partnering cross‑functionally with Implementation, Support, and Product teams to improve client outcomes and retention.

• Managed customer inquiries, providing tailored product support for software solutions to enhance user satisfaction.
• Built relationships with clients to identify needs and expectations, facilitating targeted solutions.
• Collaborated with internal teams to resolve client issues, ensuring timely and effective solutions.

Led instructional and departmental leadership as liaison between faculty and administration; facilitated meetings, coached staff on best practices, resolved performance and conflict issues, and analyzed operational data to enhance decision-making.

• Directed curriculum development initiatives for diverse educational programs to align with student needs and learning objectives.
• Mentored new teachers in classroom management and lesson planning techniques to foster effective teaching practices.
• Collaborated with staff to improve instructional strategies and student engagement.