Brooke Diaz
Yonkers,NY
Summary
Dedicated and versatile professional with experience in retail leadership, education, and behavioral support. Skilled in customer service, team leadership, classroom support, and administrative tasks, with a strong ability to build positive relationships with customers, students, families, and colleagues. Well-versed in cash handling, inventory management, opening and closing procedures, record keeping, and accurate documentation. Demonstrates excellent interpersonal, communication, multitasking, and problem-solving skills in fast-paced environments. Experienced in advocating for individual needs, providing exceptional support, and creating welcoming, inclusive environments. Known for being personable, dependable, and adaptable while maintaining high standards of professionalism and service.
Overview
7
7
years of professional experience
Work History
Teacher Assistant
Alcott School
Dobbs Ferry
11.2023 - Current
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Contributed to increased student success by providing one-on-one support for struggling learners.
Support Staff Intern
TRAC AUTISM
Yonkers
05.2023 - 12.2024
- Established and maintained a safe play environment for children.
- Enforced rules to teach good manners and maintain a safe environment.
- Monitored children's play activities to verify safety and wellness.
- Communicated with parents about daily activities and any concerning behaviors.
- Supervised and cared for children ages 5 and up.
- Provided needs to help with speech and communication.
- Conducted outdoor activities.
- Supported organization for children with autism.
Front desk receptionist
Concerned Dental Care
Yonkers
05.2023 - 11.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Keyholder
Ardene
11.2022 - 05.2023
- Opened and closed the store, ensuring all security and cash-handling procedures were followed.
- Provided exceptional customer service by assisting customers with product selection, styling recommendations, and purchases.
- Supported management with daily store operations and served as a leader on duty when supervisors were unavailable.
- Trained and assisted new employees on store policies, customer service expectations, and operational procedures.
- Processed cash, credit, and return transactions accurately using the point-of-sale system.
- Monitored sales floor presentation, restocked merchandise, and maintained visual merchandising standards.
- Assisted with inventory counts, shipment processing, and stock organization.
- Helped achieve store sales goals through product knowledge, upselling, and team collaboration.
- Addressed customer concerns professionally and resolved issues to ensure a positive shopping experience.
Sales Associate (Seasonal)
Adidas
05.2022 - 08.2022
- Provided excellent customer service by assisting customers with product selection, sizing, and purchases.
- Maintained knowledge of Adidas products, promotions, and store policies to support customer needs.
- Operated cash registers, processed transactions, returns, and exchanges accurately.
- Assisted with visual merchandising and ensured sales floor displays were organized and appealing.
- Restocked merchandise and maintained inventory levels throughout the store.
- Worked collaboratively with team members to achieve sales goals and provide a positive shopping experience.
- Maintained a clean, organized, and safe retail environment.
- Resolved customer concerns professionally and efficiently.
Resident Assistant
Johnson & Wales University
Providence
08.2021 - 05.2022
- Maintained a clean and well-organized environment for client happiness and safety.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Served as a positive role model for a diverse group of individuals.
- Completed routine and non-routine resident direct care duties to meet physical and emotional needs of residents.
- Facilitated therapeutic interaction with residents using positive role-modeling, one-on-one support and active listening.
- University focused on experiential education.
Student Ambassador
JOHNSON & WALES ADMISSIONS
Providence
09.2019 - 08.2021
- Conducted guided tours for prospective students to showcase campus facilities.
- Communicated with prospective students and parents to address inquiries and provide information.
- Smoothed registration processes, offered technical support and organized paperwork.
Education
Masters Degree -
Mercy University
Dobbs Ferry, New York06-2026
BACHELORS DEGREE -
Johnson and Wales University
Providence05-2023
Skills
- Classroom management
- Team collaboration
- Communication effectiveness
- Customer service
- Multitasking
- Organizational skills
- Problem solving
- Critical Thinking
- Public Speaking
- Group assistance
- Multicultural awareness
- Technical Support
Languages
English
Timeline
Teacher Assistant
Alcott School
11.2023 - Current
Support Staff Intern
TRAC AUTISM
05.2023 - 12.2024
Front desk receptionist
Concerned Dental Care
05.2023 - 11.2024
Keyholder
Ardene
11.2022 - 05.2023
Sales Associate (Seasonal)
Adidas
05.2022 - 08.2022
Resident Assistant
Johnson & Wales University
08.2021 - 05.2022
Student Ambassador
JOHNSON & WALES ADMISSIONS
09.2019 - 08.2021
Masters Degree -
Mercy University
BACHELORS DEGREE -
Johnson and Wales University