Brooke DiDonato
Cleveland,OH
Summary
Detail oriented professional with experience in real estate, sales, transaction management, and client relations. Skilled at managing multiple priorities, coordinating complex documentation, and maintaining clear communication with clients and stakeholders. Recognized for strong collaboration, adaptability, and the ability to keep processes organized and moving efficiently in fast paced environments.
Overview
5
5
years of professional experience
Work History
DSCR Transaction Coordinator
Builders Capital/ Casa Lending
Cleveland, OH
08.2025 - Current
- Oversaw the coordination and monitoring of essential third-party documentation such as appraisals, title work, insurance, credit reports, and flood certificates. Conducted comprehensive reviews of documents to maintain adherence to regulatory standards.
- Managed borrower interactions, establishing rapport to encourage ongoing business relationships.
- Assisted in implementing the full DSCR program. Collaborated with sales, underwriting, and closing teams to clarify the DSCR process.
- Managed data organization and communication strategies within Salesforce and HubSpot to support operational success.
- Developed and delivered training programs for new hires to enhance skills in transaction coordination and closing processes.
- Ensured accurate disbursement of funds through diligent review of settlement statements and coordination with title companies.
Real Estate Agent
Keller Williams Realty
NE Ohio
07.2023 - 09.2025
- Analyzed market trends and data to deliver strategic recommendations on pricing and investment opportunities for clients.
- Directed management of transaction processes from contract initiation to closing to maintain compliance with industry regulations.
- Mentored new agents in sales techniques, negotiation skills, and client management practices.
- Leveraged CRM software to track leads, manage contacts, and enhance communication efficiency.
- Negotiated optimal contract conditions to enhance client satisfaction and drive successful real estate deals.
Sales/ Leadership Team
Verizon
Various Ohio Locations
09.2021 - 08.2023
- Managed sales pipeline, ensuring timely follow-ups and communication with leads.
- Coordinated onboarding initiatives for new sales team members, focusing on best practices and in depth knowledge of company offerings.
- Delivered exceptional customer service to enhance client satisfaction and drive repeat business.
- Coordinated logistics for trade show participation, ensuring efficient setup and breakdown processes.
- Analyzed customer behavior and redesigned store layouts to maximize product visibility and improve sales performance.
Education
BBA - Marketing
LIM College
New York, NYLicense - Real Estate Salesperon License
Hondros College
Columbus, OHSkills
- Client relationship building
- Efficient data entry
- Friendly, positive attitude
- Effective prioritization of tasks
- Customer service
- Advanced skills in MS Office applications
- Teamwork and collaboration
- Skilled in digital tools
- Proficient in CRM systems
- Fast learner
Timeline
DSCR Transaction Coordinator
Builders Capital/ Casa Lending
08.2025 - Current
Real Estate Agent
Keller Williams Realty
07.2023 - 09.2025
Sales/ Leadership Team
Verizon
09.2021 - 08.2023
BBA - Marketing
LIM College
License - Real Estate Salesperon License
Hondros College