Brooke Dilworth
Fort Worth,TX
Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Overview
22
22
years of professional experience
Work History
Customer Service Tech
Army Air Force Exchange Service
Dallas, Texas
08.2010 - Current
- Answer customer questions regarding their credit card accounts.
- Process customers credit card applications.
- Process credit card payments.
- Effectively managed a high-volume of inbound customer calls.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
Child care provider
The Haes Family
Fort Worth, Texas
03.2007 - 08.2009
- Provide daily care for three children.
- Manage daily household activities and provide instruction.
- Travel with family as needed.
Assistant teacher
Children's Courtyard
North Richland Hills, Texas
06.2005 - 03.2007
- Responsible for the care and education of the children.
- Extensive training in the developmental skills of the children.
- In charge of daily reports for each individual.
- Set up and administered parent teacher conferences.
Photo Specialist
Walgrens
North Richland Hills, TX
03.2005 - 07.2005
- Managed/Supervised photo department.
- Managed demand and effectively produced all orders in a timely manner.
Cosmetic Beauty Advisor
Walgreens
North Richland Hills, TX
09.2003 - 03.2005
- Responsible for overseeing the beauty department Maintained inventory levels and made sure stock was properly rotated Created and included and itemized record or report for inventory upkeep.
- Provided customer service and assisted customers with new product knowledge Reconciled all accounts at the end of each shift Responsible for collecting money owed by the customer for exchange of merchandise.
- Responsible for general ledger upkeep.
- Checked deposits to see if they correspond to the dollar amounts recorded.
Education
High School Diploma - undefined
Keller High School
Keller, TXSkills
- Exceptional workflow management
- Strong problem solving aptitude
- Customer service award
Timeline
Customer Service Tech
Army Air Force Exchange Service
08.2010 - Current
Child care provider
The Haes Family
03.2007 - 08.2009
Assistant teacher
Children's Courtyard
06.2005 - 03.2007
Photo Specialist
Walgrens
03.2005 - 07.2005
Cosmetic Beauty Advisor
Walgreens
09.2003 - 03.2005
High School Diploma - undefined
Keller High School
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